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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/74348

    Title: 應用職能模型探討我國飛航管制員選訓流程之研究
    Other Titles: Applying competence model for analyzing the selection and training process of air traffic controllers
    Authors: 黃國茹;Huang, Kuo-Ju
    Contributors: 淡江大學運輸管理學系碩士班
    Keywords: 飛航管制員;甄選;培訓;職能模型;模糊德菲法;分析網路程序法;Air Traffic Controller;Competence Model;Selection and Training;Fuzzy Delphi Method;Analytic Network Process
    Date: 2011
    Issue Date: 2011-12-28 18:24:16 (UTC+8)
    Abstract: 「飛航安全」須由飛航管制員、飛航組員、航空器維修員、地勤人員等專業人員共同維護,其中有鑑於飛航管制的專業性、特殊性、複雜性,其人員素質與飛航安全更是息息相關。由於甄選及培訓飛航管制員的時間較長且訓練成本昂貴,如何在選訓過程中,有效甄選出適當的人才,並使其能順利完訓,避免未來訓練失敗所額外增加的成本及減少未來不適任情況發生,為民航管理當局的重要課題。
    Aviation safety is a joined effort by all personnel in the aviation industry. One of the most critical professions relating to aviation safety is Air Traffic Controllers (ATC)in view of the profession, particularity and complexity of the work. Because the high training cost and long training time, selecting and training appropriate candidates effectively during the selection and training period to avoid the possibility of future training or job failure has become an important issue for civil aviation.
    The majority of the previous research primarily focuses on investigating psychological factors using statistical methods. It ignores that the selection and training of ATC is an important part of human resource management and the importance of integration is rarely discussed. Therefore, this study applies widely used human resource competence model and uses in-depth interview and multi-criteria evaluation methods to explore the vital competencies of ATC and further to proposal a proper selection and training process.
    This study is divided into four stages sequentially. First, based on literature review and the in-depth interview, competencies of ATC are categorized into “Skill”, “Ability” and “Other characteristics” categories. Second, we use fuzzy Delphi method to sort out the critical competencies. Third, we use Analytic Network Process (ANP)to calculate the weight of each competencies. We further propose an appropriate ATC selection and training process based on the results from previous stages.
    The result shows that the vital competencies are “emotional stability”, “ability to work under pressure”, “multi-task handling ability”, “hearing sensitivity”, “judgment and decision making ability”, “coordination”, “concentration”, “clear pronunciation”, and “being active and taking initiatives”. We suggest that it is important to add “ability to work under pressure”, “being active and taking initiatives”, and “emotional stability” related tests to the psychological test. Adding “multi-task handling ability”, “clear pronunciation”, and “hearing sensitivity” related tests to the training process are also important. For administration and management, the selection and training process of ATC should be commended by one single administration. Also, the selection and training process should first increase the number of recruiting candidates and then examine each candidate in the process thoroughly to eliminate unsuitable personnel.
    Appears in Collections:[運輸管理學系暨研究所] 學位論文

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