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|Other Titles: ||The influence of customer satisfaction and professional commitment of counselors in universities on job satisfaction|
|Authors: ||張義雄;Chang, I-Hsiung|
|Keywords: ||諮輔人員;顧客滿意導向;專業承諾;工作滿意;Counselors;customer satisfaction oriented;professional commitments;Job Satisfaction|
|Issue Date: ||2011-12-28 17:16:56 (UTC+8)|
本研究中，抽取樣本為台灣北部的大學校院，包含宜蘭縣、新北市、台北市、桃園縣及新竹縣市，合計六個縣市。經過五位專家之專家效度問卷調整，再進行施測，最後產生三個變項量表。發出樣本數合計318份，回收164份。問卷回收率為51.6%，有效樣本合計140份，有效樣本回收率為85.37%。本研究為量化研究，使用複迴歸分析(Multiple Regression Analysis)、t檢定(t test)、敘述性統計(Descriptive Statistics)、信度分析、效度分析以及變異數分析(ANOVA)與因素分析將蒐集資料轉換為有效資訊。
The low fertility (the declining of birthrate) has been brought the difficulties of managing in university and institute of Taiwan in the future. When students confront with the stress of study and emotional difficulties, they usually get help from the counseling unit in university. The Counseling unit is only in university and college and processes part of the administrative affairs. When the counseling unit faces the professional requirement and the other professional requirement, it will encounter choices. Therefore, the main purpose of this research is to explore the analysis of the orientation of customer satisfaction of counselors to the professional commitment, the job satisfaction.
This study has taken the sample of the universities in Northern Taiwan included Ilan county, New Taipei city, Taipei city, Taoyuan county and Hsinchu city and county. After the adjustment of the five experts’ survey, then test facilities, at last resulted three kinds of questionnaire. There are 164 samples recovered in 318 samples. Response rate was 51.6%, and total valid sample was 140, the effective sample rate was 85.37%. This study is quantitative research and using Multiple Regression Analysis, t test, Descriptive Statistics, reliability analysis, validity analysis and the analysis of variance (ANOVA), and factor analysis will be collected data into effective information.
This research has got the following conclusion.
1. There is a significant relationship between counselors’ customer satisfaction oriented and professional commitments. Most of the assumptions of customer satisfaction oriented and professional commitments are true, there is only the cognitive and professional commitments are not significant in the concept of customer priority.
2. The customer satisfaction oriented of counselors has the positive influence to the job satisfaction. This verification provides information about the positive influence of the satisfaction of work environment and the satisfaction of colleagues’ relationship. And the initiative of assist in labor terms also has a positive impact.
3. The professional commitment of counselors has the significant impact on the job satisfaction. The level of job identification also affects the satisfaction of job, working environment, the growth of self and labor terms positively. With this conclusion, hoping that the education administration and university can have the direction and principle on the demands of counselors.
|Appears in Collections:||[Master's Program, Graduate Institute of Educational Psychology and Counseling] Thesis|
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