淡江大學機構典藏:Item 987654321/65032
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    题名: Does Job Standardization Decrease Organizational Citizenship Behavior?
    作者: Chen, Li-Chan;Han-Jen Niu;Wang, Yau-De;Yan, Chyan;Tsaur, Sheng-Hshiun
    贡献者: 淡江大學管理科學學系
    关键词: Organizational Citizenship Behavior;Job Standardization;Hospitality
    日期: 2009-08
    上传时间: 2011-10-20 16:26:46 (UTC+8)
    出版者: Thousand Oaks: Sage Publications, Inc.
    摘要: Organizational citizenship behavior (OCB) is of key importance in the workplace. Researchers have discussed numerous motivation factors affecting OCB, but they have not examined the relative contributions of job standardization to OCB. This article describes an empirical study that examined the relationship between job standardization and OCB in the hospitality sector. Regression analysis of survey data from 214 hotel employees supported the relationship between job standardization and OCB. ANOVA analysis revealed that high degrees of job standardization indicate a higher level of OCB.
    關聯: Public Personnel Management 38(3), pp.39-49
    显示于类别:[管理科學學系暨研究所] 期刊論文

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