淡江大學機構典藏:Item 987654321/65032
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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/65032


    Title: Does Job Standardization Decrease Organizational Citizenship Behavior?
    Authors: Chen, Li-Chan;Han-Jen Niu;Wang, Yau-De;Yan, Chyan;Tsaur, Sheng-Hshiun
    Contributors: 淡江大學管理科學學系
    Keywords: Organizational Citizenship Behavior;Job Standardization;Hospitality
    Date: 2009-08
    Issue Date: 2011-10-20 16:26:46 (UTC+8)
    Publisher: Thousand Oaks: Sage Publications, Inc.
    Abstract: Organizational citizenship behavior (OCB) is of key importance in the workplace. Researchers have discussed numerous motivation factors affecting OCB, but they have not examined the relative contributions of job standardization to OCB. This article describes an empirical study that examined the relationship between job standardization and OCB in the hospitality sector. Regression analysis of survey data from 214 hotel employees supported the relationship between job standardization and OCB. ANOVA analysis revealed that high degrees of job standardization indicate a higher level of OCB.
    Relation: Public Personnel Management 38(3), pp.39-49
    Appears in Collections:[Department of Management Sciences] Journal Article

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