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    题名: Consumer Involvement and Brand Loyalty in Services: Evidence from the Commercial Airline Industry in Taiwan
    作者: Chen, Lily Shui-Lien;Wang, Michael Chih-Hung;Cheng, Julian Ming-Sung;Hadi Kuntjara
    贡献者: 淡江大學管理科學學系
    关键词: consumer involvement;brand loyalty;services;commercial airlines;standards;Taiwan
    日期: 2008-08
    上传时间: 2011-10-20 16:15:29 (UTC+8)
    出版者: Olney: Inderscience Publishers
    摘要: This study explores the relationship between involvement and brand loyalty among flight passengers in an airline service context. We adopted three dimensions from a consumer involvement profile (CIP) and two dimensions of brand loyalty (attitude loyalty and purchase loyalty) as a conceptual framework. A total of 271 valid responses were obtained at Taiwan Taoyuan International Airport for SEM analysis. Results revealed significant relationships between attitudinal loyalty and the two involvement dimensions of pleasure and sign value. In addition, attitudinal loyalty was a significant explanatory variable in the prediction of behavioural loyalty. Implications for airline practice and further research are also discussed.
    關聯: International Journal of Services and Standards 4(4), pp.437 - 452
    DOI: 10.1504/IJSS.2008.020058
    显示于类别:[管理科學學系暨研究所] 期刊論文

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