Mining customer knowledge for tourism new product development and customer relationship management

doi:10.1016/j.eswa.2009.11.081

機構典藏 > College of Business and Management > Department of Management Sciences > Journal Article > Item 987654321/64931

Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/64931

Title:	Mining customer knowledge for tourism new product development and customer relationship management
Authors:	Liao, Shu-hsien;Chen, Yin-ju;Deng, Min-yi
Contributors:	淡江大學經營決策學系
Keywords:	Tourism management;New product development;Data mining;Customer relationship management;Apriori algorithm;Clustering analysis;Knowledge map
Date:	2010-06
Issue Date:	2011-10-20 16:11:30 (UTC+8)
Publisher:	Kidlington: Pergamon
Abstract:	In recent years tourism has become one of the fastest growing sectors of the world economy and is widely recognized for its contribution to regional and national economic development. Tourism product design and development have become important activities in many areas/countries as a growing source of foreign and domestic earnings. On the other hand, customer relationship management is a competitive strategy that businesses need in order to stay focused on the needs of their customers and to integrate a customer-oriented approach throughout the organization. Thus, this paper uses the Apriori algorithm as a methodology for association rules and clustering analysis for data mining, which is implemented for mining customer knowledge from the case firm, Phoenix Tours International, in Taiwan. Knowledge extraction from data mining results is illustrated as knowledge patterns, rules, and knowledge maps in order to propose suggestions and solutions to the case firm for new product development and customer relationship management.
Relation:	Expert Systems with Applications 37(6), pp.4212-4223
DOI:	10.1016/j.eswa.2009.11.081
Appears in Collections:	[Department of Management Sciences] Journal Article

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