A Study of a Nursing Department Performance Measurement System: Using the Balanced Scorecard and the Analytic Hierarchy Process

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Title:	A Study of a Nursing Department Performance Measurement System: Using the Balanced Scorecard and the Analytic Hierarchy Process
Authors:	Chu, Hsuan-Lien;Wang, Chen-Chin;Dai, Yu-Tzu
Contributors:	淡江大學會計學系
Date:	2009-12
Issue Date:	2011-10-20 12:48:44 (UTC+8)
Publisher:	Pitman: Jannetti Publications, Inc.
Abstract:	The article presents a study which examines the effect of balanced score card (BSC)-based incentive plan on the financial and non-financial performance of the nursing department in a hospital in Taiwan. The study reveals that BSC-based incentive plan improves patient satisfaction rate, goal achievement rate and blood preparation error rate. It suggests that the plan motivates nurses to exert more effort and enhance their performance.
Relation:	Nursing Economics 27(6), pp.401-407
Appears in Collections:	[Graduate Institute & Department of Accounting] Journal Article

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