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    题名: A Study of a Nursing Department Performance Measurement System: Using the Balanced Scorecard and the Analytic Hierarchy Process
    作者: Chu, Hsuan-Lien;Wang, Chen-Chin;Dai, Yu-Tzu
    贡献者: 淡江大學會計學系
    日期: 2009-12
    上传时间: 2011-10-20 12:48:44 (UTC+8)
    出版者: Pitman: Jannetti Publications, Inc.
    摘要: The article presents a study which examines the effect of balanced score card (BSC)-based incentive plan on the financial and non-financial performance of the nursing department in a hospital in Taiwan. The study reveals that BSC-based incentive plan improves patient satisfaction rate, goal achievement rate and blood preparation error rate. It suggests that the plan motivates nurses to exert more effort and enhance their performance.
    關聯: Nursing Economics 27(6), pp.401-407
    显示于类别:[會計學系暨研究所] 期刊論文

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