Competence Maps for the Information Service Industry

doi:10.1080/09585190902985277

機構典藏 > College of Business and Management > Graduate Institute & Department of Information Management > Journal Article > Item 987654321/59459

Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/59459

Title:	Competence Maps for the Information Service Industry
Authors:	Shih, Ying-wei;Wu, Ya-ling;Wang, Yi-shun;Wang, Yu-min
Contributors:	淡江大學資訊管理學系
Keywords:	competence map;information service industry
Date:	2009-07-01
Issue Date:	2011-10-03 17:09:21 (UTC+8)
Publisher:	Taylor & Francis Group
Abstract:	The primary aim of this paper is to construct competence maps for the information service industry. Starting with a review of the literature related to the information service industry and the competence in this industry, this study defined a pool of competence items and developed a questionnaire for field survey. Based on the data collected from the information service companies in Taiwan, a series of factor analyses with item filtration was carried out. This resulted in a six-factor solution including Cognition, Management I (organizing, leading, and controlling), Management II (planning), Technology Infrastructure, Application Systems, and Clerical Processing as the competence sets. Then the factor-based scales were created to represent the derived competence sets, the pairwise correlations between these scales were calculated, and the competence maps were constructed accordingly. The results obtained may be helpful to the internal (e.g., training/education, deployment, or substitution) and the external (e.g., recruitment) developments of human resource in information service companies.
Relation:	International Journal of Human Resource Management 20(7), pp.1614-1629
DOI:	10.1080/09585190902985277
Appears in Collections:	[Graduate Institute & Department of Information Management] Journal Article

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