The measurement of user satisfaction with question answering systems

機構典藏 > College of Business and Management > Graduate Institute & Department of Information Management > Journal Article > Item 987654321/58512

Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/58512

Title:	The measurement of user satisfaction with question answering systems
Authors:	Ong, Chorng-shyong;戴敏育;Day, Min-yuh;Hsu, Wen-lian
Contributors:	淡江大學資訊管理學系
Keywords:	Information system success;Measurement;Question answering;QAS;User satisfaction
Date:	2009-10
Issue Date:	2011-10-01 12:06:35 (UTC+8)
Publisher:	Elsevier
Abstract:	Question Answering Systems (QAS) are receiving increasing attention from IS researchers, particularly those in the information retrieval and natural language processing communities. Evaluation of an IS's success and user satisfaction are important issues, especially for emerging online service systems using the Internet. Although many QAS have been implemented, little work has been done on the development of an evaluation model for them. Our purpose was to develop a validated instrument to measure user satisfaction with QAS (USQAS). The proposed validated instrument was intended as a reference for the design of QAS from a user's perspective.
Relation:	Information & Management 46(7), pp.397-403
DOI:	10.1016/j.im.2009.07.004
Appears in Collections:	[Graduate Institute & Department of Information Management] Journal Article

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