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    题名: The measurement of user satisfaction with question answering systems
    作者: Ong, Chorng-shyong;戴敏育;Day, Min-yuh;Hsu, Wen-lian
    贡献者: 淡江大學資訊管理學系
    关键词: Information system success;Measurement;Question answering;QAS;User satisfaction
    日期: 2009-10
    上传时间: 2011-10-01 12:06:35 (UTC+8)
    出版者: Elsevier
    摘要: Question Answering Systems (QAS) are receiving increasing attention from IS researchers, particularly those in the information retrieval and natural language processing communities. Evaluation of an IS's success and user satisfaction are important issues, especially for emerging online service systems using the Internet. Although many QAS have been implemented, little work has been done on the development of an evaluation model for them. Our purpose was to develop a validated instrument to measure user satisfaction with QAS (USQAS). The proposed validated instrument was intended as a reference for the design of QAS from a user's perspective.
    關聯: Information & Management 46(7), pp.397-403
    DOI: 10.1016/j.im.2009.07.004
    显示于类别:[資訊管理學系暨研究所] 期刊論文


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