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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/57627

    Title: Introducing CRM into an Academic Library
    Authors: 王美玉;Wang, Mei-yu
    Contributors: 淡江大學資訊與圖書館學系
    Keywords: Case studies;Customer relations;Customer service management;Database management implementation
    Date: 2007-08
    Issue Date: 2011-09-22 14:45:01 (UTC+8)
    Publisher: UK:Emerald
    Relation: Library Management 28(6-7), pp.281-291
    Appears in Collections:[資訊與圖書館學系暨研究所] 期刊論文

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