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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/57626

    Title: Measuring e-CRM Service Quality in the Library Context: A Preliminary Study
    Authors: 王美玉;Wang, Mei-yu
    Contributors: 淡江大學資訊與圖書館學系
    Keywords: marketing;quality service
    Date: 2008-11
    Issue Date: 2011-09-22 14:41:38 (UTC+8)
    Publisher: UK:Emerald
    Relation: The Electronic Library 26(6), pp.896-911
    DOI: 10.1108/02640470810921655
    Appears in Collections:[資訊與圖書館學系暨研究所] 期刊論文

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