企業流程分析模式之研究與設計

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Title:	企業流程分析模式之研究與設計
Other Titles:	The Design and Implementation of a Business Process Analyzer
Authors:	黃三益;黃錦祥;游佳萍
Contributors:	淡江大學資訊管理學系
Keywords:	企業流程改造;工作流程管理;企業流程改善;流程模式;Business Process Reengineering;Workflow Management;Business Process Improvement;Process Modeling
Date:	1997-05
Issue Date:	2011-09-10 01:12:14 (UTC+8)
Publisher:	臺北市：中華民國資訊管理學會
Abstract:	許多現代化的企業視企業流程改造為競爭的利器, 更有不乏少數的大企業投注許多的資源以改善本身的體質。企業流程改造的研究領域強調企業流程全面且徹底的改革, 為了達成改革的目的, 企業本身必需了解其現有的企業流程與問題所在、提出改造後的流程並加以評估, 再將設計完整的流程部署與執行。在整個流程分析中如果我們忽略對現有流程及改造後流程的檢視, 將可能使企業蒙受重大的損失。本研究是在企業流程改造的範圍下, 討論企業流程分析方面的議題。目前被提出的各類模式有工廠製程方面的臨界路徑研究, 有辦公室的工作流程自動化研究等等, 但這些都無法完全滿足流程分析的需求, 本文根據企業流程分析時的可能需求, 提出一個流程分析模式。此流程分析模式包括一流程表示方法和一流程分析語言BPQL。其中流程表示法用來描述企業的流程, 而BPQL則提供給流程改造小組下達查詢指令的工具以方便他們了解和分析企業流程。此外, 本文亦進一步提出一個支援此流程分析模式的系統架構與雛形設計。 Business process reengineering (BPR) has been considered as one of the key approaches to increasing competitive edge of many modem enterprises. Many big enterprises have taken diversified degree of reengineering to their business processes. The importance of understanding the existing business processes and evaluating the new business processes before they are actually deployed is commonly recognized. Without careful examination of the existing and new business processes, the change in business processes could lead to a catastrophe. In this research, we will look into the business process analysis issues under the scope of BPR. We will first examine various models for business processes. As each model is invented with a purpose, e.g., for identifying the critical path in a factory manufacturing environment, for automating workflows in an office environment, etc., they may not be completely suitable for business process analysis. We will try to identify the requirements of business process analysis and propose a model to meet these requirements. We finally will design and implement a business process analyzer. This business process analyzer will use our proposed business process model and be able to answer the queries from the BPR team expressed by our proposed query language.
Relation:	第八屆國際資訊管理學術研討會論文集(一)=Proceedings of the 8th International Conference on Information Management(一)，頁161-168
Appears in Collections:	[Graduate Institute & Department of Information Management] Proceeding

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