Integrative Service Taxonomy and Business Strategies Formulation: 4P Model with Open System and Modularization Approaches

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Title:	Integrative Service Taxonomy and Business Strategies Formulation: 4P Model with Open System and Modularization Approaches
Authors:	Liu, Chun-Hsien;Wang, Chu-Ching
Contributors:	淡江大學企業管理學系
Keywords:	Service Taxonomy;Business Strategy;Open System;MTMM.
Date:	2009-09
Issue Date:	2011-09-02 09:48:58 (UTC+8)
Publisher:	臺北縣：淡江大學
Abstract:	In many countries including Taiwan the output of service sector has exceeded 70% of GDP (Gross Domestic Production). It is worthwhile to investigate the insight of service and find the method to develop business strategy for service firms. This study adopts open system concept to identify 4 dimensions of service. Then via literature reviews 3 attributes are identified for each dimension. The combination of attributes forms 81 service modules, with which a service firm offering multiple services can integrate them to formulate the business strategy by using the managerial implications of the attributes. The MTMM (Multi-trait Multi-method) tool is used to show the integrative classification approach developed in this study is more effective than the previous approaches.
Relation:	International Journal of Information and Management Sciences=資訊與管理科學期刊 20(3), pp.331-349
Appears in Collections:	[Graduate Institute & Department of Business Administration] Journal Article

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