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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/55677


    Title: 服務補救權變策略與顧客再購意願之關係-以服務失誤類型及顧客涉入為干擾變數
    Authors: 張雍昇;方世榮;蕭櫓;彭彥群
    Contributors: 淡江大學企業管理學系
    Date: 2007-07-05
    Issue Date: 2011-08-24 16:12:48 (UTC+8)
    Publisher: 中興大學企業管理學系
    Relation: 企業管理國際學術論壇暨研討會,臺中市
    Appears in Collections:[企業管理學系暨研究所] 會議論文

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