The role of personality traits in online consumer complaint behavior and service recovery expectation

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Title:	The role of personality traits in online consumer complaint behavior and service recovery expectation
Other Titles:	人格特質在網路消費者抱怨行為及服務補救上所扮演之角色
Authors:	Chang, Chiao-chen;Huang, Jen-hung
Contributors:	淡江大學企業管理學系
Keywords:	courtship behavior;nonverbal influence;smile
Date:	2008-10
Issue Date:	2011-08-24 16:06:55 (UTC+8)
Publisher:	Scientific Journal Publishers
Abstract:	Previous studies have found that various nonverbal behaviors performed by women are associated with men approaching. A female confederate was instructed either to smile or to not smile at a man when entering a bar. It was found that those men who were smiled at approached the woman and considered her more favorably. This effect is explained in accordance with studies that found smiling enhanced attractiveness and that a smile is interpreted to be a signal of a woman's interest towards a man.
Relation:	Social Behavior and Personality: an international journal 36(9), pp.1223-1232
DOI:	10.2224/sbp.2008.36.9.1223
Appears in Collections:	[Graduate Institute & Department of Business Administration] Journal Article

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