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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/55644

    Title: 社會支持對角色外顧客服務行為之影響
    Other Titles: The Influences of Social Support on Extra-role Customer Service Behavior
    Authors: 汪美伶
    Contributors: 淡江大學企業管理學系
    Keywords: 社會支持;角色外顧客服務行為;情感性組織承諾;Social support;Extra-role customer service behavior;Affective commitment
    Date: 2009-12
    Issue Date: 2013-07-11 11:37:44 (UTC+8)
    Publisher: 桃園縣:中原大學企業管理研究所
    Relation: 中原企管評論=Chung Yuan Management Review 7(2),頁27-54
    Appears in Collections:[企業管理學系暨研究所] 期刊論文

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