Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM

淡江大學機構典藏 > 商管學院 > 企業管理學系暨研究所 > 期刊論文 > Item 987654321/55641

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题名:	Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
作者:	Wang, Mei-ling
贡献者:	淡江大學企業管理學系
关键词:	human-resource management practices;perceived organisational support;citizenship role definitions
日期:	2010-07
上传时间:	2011-08-24 16:05:12 (UTC+8)
出版者:	Abingdon: Routledge
摘要:	This paper describes how employment relationships and human-resource management (HRM) functions can influence employees’ citizenship role definitions in service settings. Integrating social exchange and role theory, the paper suggests that contact employees will reciprocate felt obligations of high-quality employee–organisation relationships (i.e. perceived organisational support (POS)) by expanding their role in ways consistent with contextual behavioural expectations. The longitudinal survey of 1387 contact employees and 108 managers in a large supermarket chain shows that POS and several market-focused HRM practices influence employees’ service-oriented citizenship role definitions. In particular, high-quality employment relationships contribute to expanded service-oriented citizenship role definitions when market-focused HRM practices were implemented.
關聯:	The Service Industries Journal 30(7), pp.1077-1095
DOI:	10.1080/02642060802298368
显示于类别:	[企業管理學系暨研究所] 期刊論文

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