Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM

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Title:	Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
Authors:	Wang, Mei-ling
Contributors:	淡江大學企業管理學系
Keywords:	human-resource management practices;perceived organisational support;citizenship role definitions
Date:	2010-07
Issue Date:	2011-08-24 16:05:12 (UTC+8)
Publisher:	Abingdon: Routledge
Abstract:	This paper describes how employment relationships and human-resource management (HRM) functions can influence employees’ citizenship role definitions in service settings. Integrating social exchange and role theory, the paper suggests that contact employees will reciprocate felt obligations of high-quality employee–organisation relationships (i.e. perceived organisational support (POS)) by expanding their role in ways consistent with contextual behavioural expectations. The longitudinal survey of 1387 contact employees and 108 managers in a large supermarket chain shows that POS and several market-focused HRM practices influence employees’ service-oriented citizenship role definitions. In particular, high-quality employment relationships contribute to expanded service-oriented citizenship role definitions when market-focused HRM practices were implemented.
Relation:	The Service Industries Journal 30(7), pp.1077-1095
DOI:	10.1080/02642060802298368
Appears in Collections:	[Graduate Institute & Department of Business Administration] Journal Article

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