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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/55641


    Title: Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
    Authors: Wang, Mei-ling
    Contributors: 淡江大學企業管理學系
    Keywords: human-resource management practices;perceived organisational support;citizenship role definitions
    Date: 2010-07
    Issue Date: 2011-08-24 16:05:12 (UTC+8)
    Publisher: Abingdon: Routledge
    Abstract: This paper describes how employment relationships and human-resource management (HRM) functions can influence employees’ citizenship role definitions in service settings. Integrating social exchange and role theory, the paper suggests that contact
    employees will reciprocate felt obligations of high-quality employee–organisation relationships (i.e. perceived organisational support (POS)) by expanding their role in ways consistent with contextual behavioural expectations. The longitudinal survey of 1387 contact employees and 108 managers in a large supermarket chain shows that POS and several market-focused HRM practices influence employees’ service-oriented citizenship role definitions. In particular, high-quality employment relationships contribute to expanded service-oriented citizenship role definitions when market-focused HRM practices were implemented.
    Relation: The Service Industries Journal 30(7), pp.1077-1095
    DOI: 10.1080/02642060802298368
    Appears in Collections:[Graduate Institute & Department of Business Administration] Journal Article

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