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    題名: Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
    作者: Wang, Mei-ling
    貢獻者: 淡江大學企業管理學系
    關鍵詞: human-resource management practices;perceived organisational support;citizenship role definitions
    日期: 2010-07
    上傳時間: 2011-08-24 16:05:12 (UTC+8)
    出版者: Abingdon: Routledge
    摘要: This paper describes how employment relationships and human-resource management (HRM) functions can influence employees’ citizenship role definitions in service settings. Integrating social exchange and role theory, the paper suggests that contact
    employees will reciprocate felt obligations of high-quality employee–organisation relationships (i.e. perceived organisational support (POS)) by expanding their role in ways consistent with contextual behavioural expectations. The longitudinal survey of 1387 contact employees and 108 managers in a large supermarket chain shows that POS and several market-focused HRM practices influence employees’ service-oriented citizenship role definitions. In particular, high-quality employment relationships contribute to expanded service-oriented citizenship role definitions when market-focused HRM practices were implemented.
    關聯: The Service Industries Journal 30(7), pp.1077-1095
    DOI: 10.1080/02642060802298368
    顯示於類別:[企業管理學系暨研究所] 期刊論文


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