English  |  正體中文  |  简体中文  |  全文笔数/总笔数 : 55176/89445 (62%)
造访人次 : 10659210      在线人数 : 14
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻


    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/55240


    题名: Disparities between Services Demanded and Services Received in Taiwanese Restaurants
    作者: Chen, Jui-kuei;Chen, I-shuo
    贡献者: 淡江大學未來學研究所
    日期: 2010
    上传时间: 2011-08-21 23:31:06 (UTC+8)
    出版者: HILO: The Institute for Business and Finance Research
    摘要: The aim of this study is to evaluate the service quality performance of Taiwanese foreign restaurants. After a review of the literature on service quality and discussions with managers of Taiwanese foreign restaurants, we decided to use the DINERSERV questionnaire. The methodology, an Importance-Performance Analysis (IPA), is used to categorize whole service items into four dimensions: 1) “keep up the good work,” 2) “possible overkill,” 3) “low priority,” and 4) “concentrate here,” all in accordance with the service performance of each service item. The critical findings indicate that Taiwanese foreign restaurants should improve upon the following seven service items: the parking lot around the restaurant (I2), regular updates to the menu (I8), comfortable seating (I11), fast service (I18), waiters’ problem-solving ability (I20), waiters’ understanding of customers (I27), and always putting the customer first (I28). The results of the study are discussed, along with the implications for managers of Taiwanese foreign restaurants.
    關聯: Global Journal of Business Research 4(1), pp.59-69
    显示于类别:[未來學研究所] 期刊論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    index.html0KbHTML23检视/开启
    SSRN-id1631987.pdf927KbAdobe PDF407检视/开启

    在機構典藏中所有的数据项都受到原著作权保护.

    TAIR相关文章

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回馈