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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/54444

    Title: 物業管理公司服務缺口導向流程再造模式之建立(II)
    Other Titles: Service-Gap-Oriented Process Reengineering Model Development for Property Management Companies (II)
    Authors: 蔡明修
    Contributors: 淡江大學土木工程學系
    Keywords: 物業管理;服務品質;服務缺口;服務藍圖;新服務設計;流程再造;顧客關係管理;Property Management;Service Quality;Service Gap;Business Process Reengineering;BPR;Customer Relationship Management;CRM
    Date: 2010
    Issue Date: 2011-07-06 11:31:31 (UTC+8)
    Appears in Collections:[Graduate Institute & Department of Civil Engineering] Research Paper

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