本研究在於了解資訊中心企業資訊服務之概況，以及內部資訊服務人員之資訊行為。舉凡國外公共圖書館已有提供企業資訊服務，而國尚未完整發展，因此，本研究以國內四間資訊中心做為研究對象，透過深度訪談法進行研究，一方面探析各資訊中心企業資訊服務之流程、收費標準、滿意度調查，以及資訊服務人員之資訊需求、資訊來源與管道、以及所遭遇之困難。另一方面則根據訪談結果提出建議，期望做為國內公共圖書館執行企業資訊服務之參考。本研究根據深度訪談結果，提出公共圖書館提供企業資訊服務之結論與建議如下： 1.充實公共圖書館專業類資訊之館藏，滿足圖書館員，以及企業的資 訊需求。 2.圖書館員需學習各種領域之專業知識，增強自我專業能力。 3.公共圖書館須評估人力配置，提供具品質的資訊服務。 4.建構公共圖書館資訊服務之標準流程。 5.公共圖書館須建立明確的資訊服務收費標準。 This thesis aims to examine the situation of information centers in Taiwan that offer corporate information services as well as the information behavior of the information professionals. A number of public libraries in the United States, United Kingdom, and China already provide corporate information services; however, public libraries in Taiwan do not offer equivalent service yet. The study adopts in-depth interviews to interview information professionals in four information centers in Taiwan to understand their corporate information services, including service processes, charging systems, and methods of evaluating customer satisfaction. In the meantime, information professionals’ information needs, information sources and channels, and the difficulties encountered during the information services are examined. Furthermore, based on the results of the study, suggestions are offered for public libraries who would like to implement corporate information service. The suggestions and conclusions are as follow: 1.Public libraries need to collect substantial professional business information in order to satisfy librarians’ and organizations’ information needs. 2.Librarians need to quip themselves with knowledge and skills in business management related areas to meet the challenging inquiries. 3.Before implementing corporate information servicers, public libraries need to evaluate their human resources carefully. 4.When implementing corporate information services, a standardized service process for providing corporate information services is suggested. 5.When implementing corporate information services, a clear charging system should be established.
