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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/52116

    Title: 行政機關建立關鍵績效指標現況研究 : 以臺北縣政府為例
    Other Titles: Key performance indicators for government agencies : a case study of Taipei county government
    Authors: 陳思岑;Chen, Szu-tsen
    Contributors: 淡江大學公共行政學系公共政策碩士在職專班
    Keywords: 平衡計分卡;績效管理;關鍵績效指標;Balanced Scorecard;Performance Management;Key Performance Index
    Date: 2010
    Issue Date: 2010-09-23 16:49:03 (UTC+8)
    Abstract: 面對資訊傳播快速的知識經濟時代,民眾對政府服務的效能要求愈來愈嚴苛,「績效提升」遂成為政府再造運動的核心,亦是推動「企業型政府」的重要方式之一。台北縣政府引進平衡計分卡做為績效管理工具,來協助解決績效管理所面臨之風險及問題,本研究目的為探討公務機關已建立之關鍵績效指標。
    Facing the information fast era of knowledge economy people of the potency request which serves to the government is getting more and more strict. Taipei County Government took “Balanced Scorecard” as a strategic management tool. In addition, these efforts can also generate benefits in building vision and mission for long-term development.
    This research used t-test and ANOVA to identifies the factors impacting the effectiveness of Balance Scorecard including: administrative potency and operating result, Administrative efficiency factors, Financial control factors, and organization learning actors. Through the results of t-test and single-factor variant analysis, we found that the four factors differs greatly different in Taipei County Government.
    This research provides suggestions as the following: (1) Taipei County Government should learn and simitate to enterprise. (2) After the achievements target schedules, should give to carry out truly and to carry out in the routine work management. (3) Strengthens pours into the total quality mamagement spirit. (4) The service and the work flow with achieves the simplification. (5). The staff trains should add the use friendly in the local resources. (6). Each plan must list in detail the concrete quantification and the electron particle materialization goal. (7) Instills into various units to listen attentively to the public opinion the importance. (8). Taipei County Government should understand the internal unit''s function fully.
    Appears in Collections:[公共行政學系暨研究所] 學位論文

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