本研究旨在探討淡江大學教職員對於實行全面品質管理的認知及以國家品質獎評審架構探討分析實行全面品質管理的成效。以全面品質管理構面為自變項，以實施成效為依變項，採用問卷調查的方式，以淡江大學專任教職員為調查對象探討變項間的相關性，並以不同個人背景屬性對TQM的認知是否有差異？不同個人背景屬性對TQM實施成效的認知是否有顯著差異及學校同仁對TQM的認知程度愈高，愈認同TQM實施成效等三大問題進行研究，經實證分析後，結果發現： 一、教師兼行政者TQM的認知程度高於未兼行政之教師及行政人員。 二、不同個人背景屬性對於實施成效並沒有顯著差異。 三、學校同仁對TQM的認知程度愈高，愈認同TQM實施成效。 The purpose of the study revolves around the staff’s perception to TQM (Total Quality Management) implemented in Tamkang University and the analysis of TQM effectiveness in accordance with framework for the assessment of National Quality Awards. The research method applied to this study includes questionnaire survey for fulltime staff of Tamkang University . Taking manage framework as an independent variable, and practical implementation as a dependent variable, this study is aimed to discuss the relation between both of the variables, as well as some issues as follow: (1) whether one’s perception of TQM differs due to their personal background (2) whether different personal background leads to distinctly different perception to TQM implemental effectiveness (3) whether the higher university staff’s perception to TQM contributes to the higher recognition of implemental effectiveness (1) The perception of those both professors and executives is higher than that of those either professors or executives. (2) There is no distinct difference owing to one’s personal background. (3) The higher university staff’s perception of TQM contributes to higher recognition of TQM implemental effectiveness.
