The purpose of this study is to investigate the cognitive conflicts and integration among the policy stakeholders over the decision-making for Taipei MRT Neihu Line. The author intends to provide a case study with analyses and suggestions for the construction of future MRT lines. There are two main issues: 1. What were the major factors causing the policy conflict during the public policy making for Neihu Line construction? 2. What were the impacts of the policy stakeholders’ proposals on the policy of MRT Neihu Line? Were the objective of communication and that of integration achieved?
In the theoretical part, the author introduces the meaning of conflict, the characteristics and the types of public conflict, and conflict management. Combined with policy stakeholder theory, the author extracts the factors of conflict during the policy-making process for MRT Neihu Line, through the investigation on the determinants of public policy making in conflict theory and the analyses of various types of conflict during the public policy making process. The author also explores the correlation the interaction between the stakeholders and the policy conflict/integration during the policy-making process for MRT Neihu Line.
Qualitative research approach is adopted. Through documentary analysis, case study and in-depth interview, this article analyzes the relevant determinants based on the interviews, and then constructs the conflict model for the policy of MRT Neihu Line construction. Moreover, it induces the positive and negative effects during MRT Neihu Line construction and makes proposals for future public policy-making issues.
The findings of this study are as follows: the conflicts arise between politics and expertise as well as among policy stakeholders. The major causes of conflict are the distrust of Muzha Line, the influences on urban landscape and noise, the perception of Electrical Multiple Units, the scheme of routes, the election issues and the financial resources. The integration factors are funding, time, confidence, public support, integration and compromise. Nonetheless the procedures of conflict management and the process of integration have discrepant emphases. Hence it is necessary to review the characteristics of public conflict and then take appropriate conflict management measures to resolve the conflict based on past experiences. Finally, to avert the political intervention and conflict, during public policy-making process, we should lessen political interference, show our respect for expertise, avoid professional pride, put citizens first and promote citizens’ participation, so as to fulfill citizens’ expectations and prevent policy conflict.