面對瞬息萬變的競爭環境，國軍聯勤補給運作模式正面臨調整與轉型的嚴峻挑戰。傳統的補給作業零附件管理模式若仍僅循過去僵化的任務支援導向的管理機制，將無法適應當今的變化與競爭，更無法在人力精簡的情況下有效達到縮短作業期程、提昇顧客滿意等具體的指標。因此，在組織變革下，如何藉由新的管理機制，提供組織新的意義與活力，已成為刻不容緩的議題。 本研究即引用企業界及諸多政府部門已施行多年且成效卓著的平衡計分卡制度，針對聯勤現行衛材補給運作管理模式提出具體改善建議。以平衡計分卡的觀念，結合統計操作模式，經由與各階層人員訪談，進行「績效評估」問卷的敘述性統計、因素分析，尋求影響衛材補給運作管理的核心指標，在財務、顧客、內部程序、學習與成長等四個構面，得到重視度及滿意度最高的指標分別為，預算是否控制得當、資訊系統查詢的反應時間、作業流程是否周詳與便捷、缺員率；預算是否控制得當、整體服務之滿意度、資訊開放程度及資訊系統應用程度、缺員率。可以提供決策階層在管理上參考與運用，以達到個人與組織「目標一致化」。 In the dramatic changes of the competitive environment, the CLC. supply operation model is now facing a very serious challenge for transition and adjustment. If the management model of the accessory supply system still follows the traditionally mission-centered management mechanism, it will not be able to adapt to the changes and competition nowadays. Furthermore, under the manpower downsizing policy, it will hardly achieve the concrete goals of reducing operation hours and enhancing customers’ satisfaction. Therefore, under the organization’s reformation, how to rely on this new management mechanism system to provide a new significance and vigor has become an up-most issue. This research applies Balanced Score Card（BSC）, which has been effectively practiced by the enterprises and various government departments for quite a period of time, and Hopes to provide some constructive suggestions for the current medical materials supply operation in the CLC. On the basis of BSC conception, the research went through a series of personnel interviews at different levels. Then, it proceeded with descriptive statistics and factor analysis on the “Performance Evaluation” questionnaire in search of the core indicators which may affect the medical materials supply. From the four dimensions: Finance, Customer, Business Processes in this study, and Learning and Growth, the highest indicators that have acquired the full attraction and satisfaction are: Is the budget under proper control? How much reaction time does the communication system require? Is the operation procedure detailed and convenient? What is the rate of worker shortage? The above can provide a reference for the decision-making level in order to achieve a “target consensus” between the personnel and the organization.
