照顧服務員勞動條件影響工作意願之探討

淡江大學機構典藏 > 商管學院 > 風險管理與保險學系 > 學位論文 > Item 987654321/51743

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题名:	照顧服務員勞動條件影響工作意願之探討
其它题名:	The study of the relationship between working conditions and work motivation for nurse aides in long-term care
作者:	鄭婕妤;Cheng, Chieh-yu
贡献者:	淡江大學保險學系保險經營碩士班曾妙慧
关键词:	照顧服務員;勞動條件;工作意願;Nurse Aides;Working Conditions;work motivation
日期:	2010
上传时间:	2010-09-23 15:58:19 (UTC+8)
摘要:	在長期照顧產業中，基層的「照顧服務員」是最直接地與受照顧者接觸及相處，也是最直接提供服務之人，因此，在人口不斷快速老化的社會下，長期照顧產業中是否有足夠之人力來面對龐大的需求人口，是台灣長期照顧服務產業不得不正視之問題。本研究之目的在於探討照顧服務員之勞動條件對於其工作意願之影響，以及是何種因素降低了照顧服務員的工作意願以及工作吸引力。本研究中使用了深入訪談及焦點團體訪談兩種方法，與12位照顧服務員進行訪談，以瞭解其勞動條件對工作意願之影響。根據訪談結果可得，(一)在經濟環境不景氣下，即便照顧服務員不滿意其目前的薪資水準，但受訪者仍以固定工作及薪資收入為其首要考量；(二)工作時間容易影響照顧服務員的生活作息，使其身心狀況受到影響進而容易產生職業倦怠；(三)照顧服務員與被照顧者家屬之間的相處容易產生摩擦，且家屬對照顧服務員的信任度與專業性較護理人員低；(四)家庭狀況容易影響照服務員工作意願，因而造成從事照顧服務員一職者多為中年人；(五)意外事故的發生容易造成照顧服務工作壓力。上述五點結論，對照顧服務員的工作意願皆有所影響，且降低照顧服務員工作意願之因素絕非單一影響因素，最主要仍是因為照顧服務員本身勞動條件較其他工作低外，加上人際關係與家庭狀況等外在因素的影響，因而使得照顧服務員此一工作呈現工作吸引力降低，以及員工流動率高的傾向。 In the long-term care industry, “Nurse Aides” is the person who most directly contact and to get along with caregiver-care receiver and also the person who direct providing services. Therefore, in the society that population rapidly aging, for the long-term care industry, is there have sufficient manpower to cope with population at demand, which is the problem that the long-term care service industry in Taiwan must to face and solve. The purpose of this study is to investigate the effect of working conditions of nurse aides to their work motivation, and which factors have reduced the work motivation and the work attractive of nurse aides.In this study, two different methods have been used that including 「deep interview」and 「focused interview」. In order to understanding their working conditions influence on their work motivation, this study interviewed with 12 nurse aides. According to interviews, discover (A)under the premise that is economic downturn, the salary level of nurse aides will not improve their turnover intention, because they would like to have a permanent job and salary income. (B)working hours will easily affect their lifestyle, physical and mental condition and then cause burnout. (C)nurse aides are hard to get along with the family members of caregiver-care receiver, because the family members of caregiver-care receiver have low confidence and not trust the professional of nurse aides. (D)family status will effect nurse aides work motivation and then cause nurse aides who are mostly middle-aged person. (E)contingency likely to cause pressure on nurse aides. Those five conclusions, all will affect work motivation of nurse aides. The reason reducing work motivation of nurse aides is definitely be single factors. Mostly is because the working conditions of nurse aides still lower then other jobs, and plus the extrinsic factors such as interpersonal relationships and family status which makes the trend that attractiveness of nurse aides being reduce and increase the turnover of nurse aides.
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