全民健康保險至民國八十四年三月正式開辦以來，經歷了民國八十九年八月健保藥費部分負擔方案，民國九十一年健保費率調升，民國九十三年一月IC健保卡正式上路，民國九十四年七月的健保轉診制度等。可以發現全民健康保險制度一直不斷地改革精進，以不斷地建構成一個完善的全民健保體系，以期符合全體國民的需要。 基於全民健康保險對於民眾的重要性，啟發本研究在民眾對其全民健康保險滿意度產生濃厚興趣。本研究以一般民眾為研究對象，以問卷做為研究方法，透過實證研究結果，以期提供給政府做為改善全民健康保險的基礎。 經研究結果發現，民眾對於全民健康保險評量項目的實際感受和期望認知有明顯的差距，經由本研究因素分析後全民健康保險滿意度的三個構面因素為：政策制度、服務人員和醫療品質三個構面。在IPA分析方面，政策制度構面的評量選項大多數落在優先改善區，服務人員構面的評量選項大多落在次要改善區和過度重視區，醫療品質構面的評量選項則主要落在優勢保持區。另外不同人口統計會對不同的因素構面上會產生不同的影響，經實證結果，性別、年齡、職業、個人月收入分別在不同的構面產生顯著性的影響。 National Health Insurance has been established since March, 1995. The cost-sharing was practiced in August, 2000. The premium rates were raised in 2002. NHI IC card was established in January, 2004. Public Health Referral Policy was established on July, 2005. National Health Insurance was made reform unceasingly, and became a best system to cater to the demand in populace. Because of the importance in National Health Insurance, it inspired me an interest to study the satisfaction of National Health Insurance. The research takes populace as research object and questionnaire as research method. According to the research result, making reform to the government administration. The result demonstrates that there are significant different between populace expectation and populace recognition in National Health Insurance. The data has been run factor analysis. The variables of National Health Insurance reduce dimensions about Policy, Service employees, and Medical quality. In the aspect of IPA, the variables of Policy almost located in Concentrate Here Quadrant. The variables of Service employees almost located in Low Priority Quadrant and Possible Overkill Quadrant. The variables of Medical quality almost located in Keep Up the Good Work. Demographical variables that there are different effect in distinct dimensions. The result demonstrates that sax, age, occupation, and individual monthly income are statistically significant in distinct dimensions.
