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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/4199


    Title: 典型相關應用於學生滿意度調查之研究
    Other Titles: An Assessment of Student Satisfaction: Canonical Correlation Analysis of Student Satisfaction Inventory
    Authors: 張家宜
    Contributors: 淡江大學教育政策與領導研究所
    Keywords: 全面品質管理;典型相關;學生滿意度問卷;顧客滿意;canonical correlation analysis;customer satisfaction;total quality management;student satisfaction inventory
    Date: 2005-12
    Issue Date: 2013-03-12 12:51:10 (UTC+8)
    Publisher: 臺北縣:淡江大學
    Abstract: 本研究旨在應用典型相關分析「學生滿意度問卷」(Student Satisfaction Inventory)中學生期望及滿意度之相關性。發現「學生滿意度問卷」調查結果,學生期望及滿意度呈現正相關,然而,學生期望量表之十一個向度透過典型相關變項對於學生滿意度十一向度的解釋變異量很小。本研究發現學生期望及學生滿意度間無法互相預測,因此實証研究發現支持「學生滿意度問卷」同時用於調查學生期望及學生滿意度的適切性。
    This study applies SSI in Taiwanese Universities and differs from previous studies by using canonical correlation analysis to examine the relationships between importance and satisfaction variables. The findings provide empirical support for a positive relationship between importance and satisfaction variables. However, the satisfaction of each of the 11 scales accounted for very small explained variance by the importance variate of the 11 scales. The findings did not verify that the relationship between importance and satisfaction could be predicted. These indicate that SSI using both importance and satisfaction rating are still relevant.
    Relation: 淡江人文社會學刊=Tamkang Journal of Humanities and Social Sciences 24,頁1-18
    Appears in Collections:[教育政策與領導研究所] 期刊論文

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