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|Other Titles: ||A Study of Senior Administrators' Beliefs about Total Quality Management in Institutions Implementing Quality Assurance|
|Keywords: ||全面品質管理;信念;Total Quality Management;belief|
|Issue Date: ||2013-03-12 12:51:14 (UTC+8)|
The major fundamentals of TQM are “customer satisfaction,” “product quality,” “leadership,” and “continuous improvement.” The purpose of this study is to investigate the senior administration’s beliefs about TQM in universities, which have practiced quality assurance, in order to provide guidance for universities that will implement TQM in the future. The results indicate that the administrators in these universities have fairly good identification with TQM, in the five dimensions of “Leader Commitment” (6.25), “Quality-Focus” (6.10), “Total Involvement” (6.09), “Continuous Improvement” (6.08), and “Customer Direction” (6.01). However, the average scores are below 6 in both “Education Training” and “Data-Based.” Furthermore, the age, seniority, and properties of universities cause a significant difference among senior administrators. According to the age factor, the group over 56 had a significantly stronger belief than those between 46 and 55. For the factor of seniority, those who had more than 31 years working experience had a higher degree of acceptance than those between 11 and 20 years. As regards the factor of the university property, administrators in private universities favored the belief in “TQM” more than in the public ones.
|Relation: ||淡江人文社會學刊=Tamkang Journal of Humanities and Social Sciences 16，頁109-124|
|Appears in Collections:||[教育政策與領導研究所] 期刊論文|
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