本研究具體建議： 一、旅館規劃方面 1.商務中心規劃應合乎商務需求 2.客房家具避免過度兼併功能 3.都會型旅館開窗應顧及隱私 4.低使用率公設空間可採用感應式照明以利節能 5.浴室備品的擺設及毛浴巾擺放 6.客房牆面裝修採用低維護管理材料 二、旅館服務方面 1.免費的飲料及茶點服務 2.高價旅館可強化旅館品牌形象及採用旅客習用的衛浴設備 3.提供自助式洗衣服務 4.設置旅客用飲水設備 三、旅館評鑑方面 1.旅館餐飲設施應配合旅館業現況調整 2.旅館休閒娛樂設施應配合旅館業現況調整 3.排除無關於設備及服務品質的法規性評鑑指標 Abstract： Since the rise of domestic tourism and tourism development of the country, resulting in growing demand for hotel accommodation. General, the guest primarily are chose tourist hotels. But tourist hotels’s room quantity was insufficient to support the future guest demand. Although the hotel needs long term to planing and building. Can’t complete in the short term. The purpose of this study was to improve the hotels’s appliance and service quality in the short time. It''s okay to complementarity the tourist hotels’s room. Also may avoid large-scale hotel investment undertake’s risk. This study with analysis of various countries hotel rating system for the requirements of hostels and fieldwork surveys Taipei City of the 12 general hotels appliances, use of SWOD (T) analysis of strengths, weaknesses, opportunities and debarment of the general hotels,understand the general hotels appliances and service quality to hotel rating system requirements for hotels and the difference,and aimed Overall environment, Public appliances, Guest rooms decorating, Guest rooms appliances and Hotel services five key to general hotels for improve the future direction and recommendations.
This study specific recommendations and conclusions A. Hotel planning aspect 1. Business centre planning should be conform to the business demand. 2. The guest room furniture has avoided the over multipurpose merge. 3. All the windows of city hotels should consider privacy. 4. Low utilization rate of public space, the use of induction lighting can reduce energy consumption. 5. Display design of bathroom supplies, towels and bath towels. 6. Rooms wall surface decoration materials uses the low maintenance and management materials.
B. Hotel service aspect 1. Free beverages and desserts service. 2. The senior general hotel can strengthen the image of the hotel brand and adoption the traveler habitually uses of bathroom equipment. 3. Provide launderette services. 4. The installation drinking fountain for traveler.
C. Hotel rating aspect 1. The hotel’s restaurant should match with a general hotel adjust the current situation. 2. The hotel’s recreational facilities should match with a general hotel adjust the current situation. 3. Rule out not about the legal rating statutorily of appliances and Service Quality.
