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    請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/34181

    題名: 以Q-方法論探討IT人員對企業資源規劃系統導入觀點之研究
    其他題名: A Q methodology study on it professional's view of ERP system implementation
    作者: 廖肇恒;Liao, Chao-heng
    貢獻者: 淡江大學資訊管理學系碩士班
    吳錦波;Wu, Jiin-po
    關鍵詞: 企業資源規劃;Q-方法論;Q-分類;組織文化;資訊文化;Enterprise Resource Planning;Q-methodology;Q-sort;Organizational Culture;Information Culture
    日期: 2009
    上傳時間: 2010-01-11 05:00:23 (UTC+8)
    摘要: 資訊科技應用於支援組織管理一直都是重要的議題,最近Gartner (2008)調查橫跨三十三個國家,二十三個產業,一千四百五十個企業的資訊高階主管(Chief Information Officer, CIO)關於二00八年的相關議題,結果顯示企業領導人期待資訊科技能夠創造企業真正的不同,而不只是提供一般性資訊科技的服務。同時,Gartner的調查也讓CIO們針對資訊科技投資的優先順序作排列,其結果顯示商業智慧系統、企業系統(包括:企業資源規劃系統(ERP)、客戶關係管理系統與供應鏈管理系統)高居前二名。
    Recently, Gartner (2008) has investigated 33 nations with 23 industries explored and 1450 CIOs interviewed totally. Results indicate leaders of business organizations expect IT can really create IT service substantially different from general ones. Meanwhile, Gartner’s investigation allows CIOs to prioritize IT investments. As results show, business intelligence system and enterprise systems (including ERP , CRM and SCM) occupy the first two places.
    This research is quite different from past ERP lectures. This research mainly explores practical experience and subjective awareness for ERP system implementation among 32 IT operators from 3 local business organizations. This research is operated with the Q-methodology to gather scientific lectures about critical success factors of ERP system implementation. There are 34 Q-statements developed with testees divided into 3 categories through Q-sort for insightful exploration.
    The bureaucracy strategic type emphasizes efficiency, speed and quality, together with organizational work division like clearly defined task duties and hierarchical structures. The stable-n-innovative type means the business organizations featured with leading technology and innovation suitable for changing management and plans in good response to different challenges and projects. The supportive type aims at providing available service with customers’ satisfaction viewed as the ultimate goal. Also, internal consolidation and team work are also emphasized.
    In addition to reflecting IT operators’ distinct opinions about critical success factors of ERP system implementation, the said classification results also reveal that there will be quite different opinions developed under different business organizations and organizational cultures. Therefore, these 3 types come with distinct characteristics with representative results reflecting various business operation styles.
    顯示於類別:[資訊管理學系暨研究所] 學位論文


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