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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/34043

    Title: 從使用者觀點探討國內拍賣網站信任度因素之重要性研究
    Other Titles: A study of trust factors of local online auction websites from users' perspective
    Authors: 郭岑蓉;Kuo, Tsen-jung
    Contributors: 淡江大學資訊管理學系碩士班
    黃振中;Huang, Chen-chung
    Keywords: 拍賣網站;信任度因素;online auction websites;trust factors
    Date: 2006
    Issue Date: 2010-01-11 04:49:45 (UTC+8)
    Abstract: 資策會在2005年的調查中,發現四千多位受訪的網友中,最常使用的網路付費服務是拍賣,而許多文獻也指出「信任」是拍賣網站的關鍵成功因素之一。
    In 2005, a more than four-thousand sample survey held in the MIC of III showed that the most popular payment internet service was online auction. Besides, many literatures also proved that “trust” was one of the critical success factors of online auction.
    The primary objective of this study is to investigate factors influencing consumer trust on the website. Based on the framework of「The Trust Pyramid」(Dayal、Landesberg and Zeisser, 1999), a questionnaire was developed by gathering related variables from previous literature review. Put this questionnaire on the BBS, invited Internet users to fill in it and obtained 506 valid samples. Using factor analysis program of SPSS by applying Varian rotation principle component analysis, 45 variables are reduced to 9 factors. In the same time, we used Paired Samples T-Test to classify these trust factors into three grade levels.
    Some statistical tests were executed between user demographical variables and trust factors. We found that the gender can influence the trust factors of “Protective policy”、“Feedback” and “Authentication”. However, there were no significant differences between the trust factors and the age as well as education of users.
    In the variables of users’ behavior on the Internet, the influence degree of “Consumer collaboration” had difference in daily surf time; the influence degree of “Feedback” had difference in number of transactions; the influence degree of “Consumer collaboration” and “Fulfillment” had difference in transaction value. In the influence degree of the trust factors had positive correlation with users’ satisfaction except the factor of “Authentication”.
    The most popular local online auction websites of this survey samples were classified and found that the characteristics of users of Yahoo were consistent with the whole sample of this survey. Besides, we identified the websites mechanisms that could influence users’ trust factor and found that the implementation ratios of these mechanisms were still low on local auction websites.
    Appears in Collections:[Graduate Institute & Department of Information Management] Thesis

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