近年來，政府治理受到資訊科技與新公共管理之影響，衍生出電子化政府及政府業務委外之概念。在發展電子化政府之過程，因受到政府在財政資源上的匱乏、人力資源不足、以及整體科技環境變異與發展快速，政府開始思考將資訊業務以委外之方式，結合了民間與社會資源來參與政府服務。政府資訊委外雖有其優點，亦必須考慮其風險層面，若委外失敗不但未提升競爭力與效率，反而增加其執行的成本，故政府資訊委外成功必須考慮一項重要因素，即是資訊委外風險。 本研究運用夥伴關係檢視政府資訊委外之風險，整合出夥伴關係之四個要素：(1)明確的共同目標；(2)信任；(3)互賴；(4)解決衝突的機制與良好的溝通。本研究之目的即以上述四要素，探討透過夥伴關係之檢視是否能有效降低政府資訊委外時之風險。 本研究以台北市政府推動全市無線網路為個案，透過對北市府與委外廠商安源通訊公司之訪談，得出於本個案委外過程四個面向之委外風險：成本面、管理面、技術面、營運面。並在研究結果發現，透過夥伴關係檢視政府資訊委外風險，確實有效降低本個案資訊委外之風險：(1)明確的共同目標能降低成本、管理、營運面向之風險，並能達到風險分擔之效用；(2)信任能降低成本面與管理面向之風險；(3)互賴能降低成本、管理與技術面向之委外風險；(4)解決衝突之機制與溝通管道能降低成本、管理及技術面向之風險。 Two concepts, E-government and outsourcing, have been developed in light of the notion of information technology and new public management. Due to resource limitation and rapid change of technology development, outsourcing has been an option for governmental IT services. The benefit of IT outsourcing is that it can reduce the production costs of public services by employing private resources. However, failure of IT outsourcing would have negative effects on competitiveness and efficiency. Therefore, possible risks of IT outsourcing should be considered into the process of decision making. This study aims to discuss the risks of government IT outsourcing based on the notion of public-private partnership. There are four important elements of public-private partnership: (1) Explicit common goals; (2) Trust; (3) Interdependence; (4) Conflict resolution mechanism and good communication. This research is to discuss whether Partnership can reduce the risks of information technology outsourcing by the four elements mentioned above. The research takes the Wireless network program in Taipei City as case. It concludes four perspectives of risks in outsourcing, which are the cost perspective, the management perspective, the technical perspective and the operation perspective, by the negotiation between Taipei municipal government and Qware Communications. It also finds that the four elements of partnership can effectively reduce the risks of information technology outsourcing in Taipei’s case: (1) Explicit common goals can reduce and share the risks of the cost, the management and the operation perspectives; (2) Trust can reduce the risks of the cost and the management perspectives; (3)Interdependence can reduce the risks of the cost, the management and the technical perspectives; (4) Conflict resolution mechanism and good communication can reduce the risks of the cost, the management and the technical perspectives.
