公務機關運用知識管理之影響 : 以我國總統府為例

淡江大學機構典藏 > 商管學院 > 公共行政學系暨研究所 > 學位論文 > Item 987654321/33950

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题名:	公務機關運用知識管理之影響 : 以我國總統府為例
其它题名:	The impacts knowledge management on public instituions : a case study of the office of president Republic of China
作者:	陳烯堅;Chen, Shi-jian
贡献者:	淡江大學公共行政學系公共政策碩士在職專班陳志瑋;Chen, Chi-wei
关键词:	知識管理系統;電子化政府;行政改革;學習型組織;Knowledge Management system;E-Goverment;Administration Reform;Learing Organization
日期:	2006
上传时间:	2010-01-11 04:42:45 (UTC+8)
摘要:	面對知識經濟時代的21 世紀，如何因應知識濟發展潮流，越來越多先進國家強調「知識」是國家強弱的重要資產，也是維繫競爭優勢的關鍵；故創新科技技術的追求與知識吸收，便成為國家締造與維持競爭力優勢最核心的工作。總統府資訊基礎建設與辦公室自動化應用系統，自民國83 年起導入及推動迄今已十年有餘，主要的推動方向為公文管理系統、無紙化電子表單簽核作業及人事薪資管理系統等辦公室作業自動化。近年來因電腦軟硬體技術進步快速，網際網路（www）蓬勃發展，許多運用網路數位化的新產品與服務不斷推出，講求速度、線上作業、虛擬組織、知識工作者、行動辦公室等，持續衝擊與改變組織發展、作業方式與工作型態。在行政改革、電子化政府及學習型組織的影響下，未來公務機關提昇施政效率與服務品質將以知識管理為核心，藉由網路通訊設備之傳輸整合，整理外界資訊與內部資源，組織人員得以共享知識，使組織與員工持續成長。本文係針對民國93 年總統府建置知識管理系統後，能否提昇現有系統作業平台、整合各相關業務作業方式、形塑創新的組織文化，以增進行政效率，提昇為民服務的品質並建立決策支援資訊，發揮總統幕僚職能。盼望藉由探討分析整理出總統府知識管理系統所面臨的挑戰與機會，作為日後持續推動的方向與參考。 How to deal with the tendencies of knowledge economic development in facing the knowledge economic era in the 21st century. Advanced countries have been increasingly more emphasized “Knowledge” is important property to recognize a country as being powerful or weak; meanwhile, the key factor to maintain competitive advantage. Consequently, to pursue creative technology and knowledge absorption have become the most central work to establish and maintain competitive advantage. In the Office of the President, the information infrastructure and office automation system have been instituted and promoted for a decade since the 83rd year of R.O.C. It is mainly to promote the office automation including official document system, paperless electronic document approval operating system and personnel salary management system. Recently, since the rapid progress in computer software and hardware technology, the rising development of internet and new products and service applied to network digitization, speed-prone, work online, virtual organization, knowledge workers, and mobile office are continuously impacting and changing the development of organization, the way of operation and the type of work. Under the effect of administration reform, e-government, and learning organization, government organization is going to center on knowledge management to enhance administration efficiency and service quality in the future. Through the transmission integrity of communication faculties, to arrange the external information and internal resources, the workers may share the knowledge as well as continuously develop with the organization. The text is aimed at the establishment of knowledge management system in the Office of the President, whether it is able to improve the present operation system, to integrate the way of operation in relative business, to form a creative organization culture, to enhance the administration efficiency, to better the service quality and build decision support information, and to make good use of staff function of the President. Hopefully, the research and analysis can collate the challenges and opportunities confronted in the knowledge management system of the Office of the President, and to be a direction and reference of future development.
显示于类别:	[公共行政學系暨研究所] 學位論文

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