| 摘要: | 檔案是政府依法執行公務過程所產生的紀錄，是政府資訊公開重要的一環。為落實施政透明化、滿足知的權利（The right to know）等要求，檔案開放應用早已成為先進國家政府資訊公開的重要一環。我國在推展檔案應用服務上建置有「全國檔案目錄查詢網」及「國家檔案資訊網」等網站，且全國各機關亦積極整理保管典藏之檔案，建立電子目錄。然而，此等屬於全民所共享的智慧資產，目前成果似尚未觸及民主行政核心價值─「滿足人民知的權利」。箇中原因雖不一而足，但行政人員對創新服務的接受度是一項關鍵因素。有鑑於此，本研究擬從計劃行為理論、創新擴散理論、行政裁量行為及檔案應用等相關文獻，建構初步的比較架構，以析探行政人員接受檔案應用創新服務之關鍵影響因素。方法論上，本研究運用「多元個案研究法」，依據民眾檔案應用「同意應用」及「限制應用」二種不同接受度，挑選出8個關鍵個案，搭配「深度訪談法」與「次級資料分析法」進行探究。在研究貢獻方面，本研究除了掌握影響行政人員接受民眾申請檔案應用此創新服務行為之重要因素外，亦將提供民眾檔案應用政策與管理實務之改善參考。
由多元個案分析可發現，行政人員在接受民眾檔案應用影響因素上，是受了相容程度、採行複雜、心理風險、主管影響、自我能力、資源協助及角色持平等因素影響；研究也發現行政人員在相容程度、採行複雜、心理風險、自我能力及角色持平等影響因素上呈現有明顯反差之截然不同的影響程度。
Files are government records produced from those daily affairs of public administration, which con-stitute part of government information transparency. In the effort of promoting the innovative service on government file utilization by the people the central government has currently constructed the “National File Catalog Inquiries Website” and “National Archives Information Website”. Also, various government agencies nationwide have actively collected and established their respective archives for documentary preservation under electro-digital catalog. However, it appears that there is much room for improvement, since such an effort, from the perspective of democratic administration, has not yet fulfilled the value of “the people’s right to know”. Thus, this research argues that, in this regard, by exploring the factors of government officials dealing with people’s behavior in applying to the utilization of government files shall serve to untie partial riddles. Accordingly, this research has established an analytical framework through the perspectives of ”Plan Behavior Theory,” “Innovation Diffusion Theory,” “The Administrative Discretion” and “File utilization” in order to analyze the key factors affected official behavior on releas-ing the files to the people. Methodologically, this research adopts the “multiple-case study method” under which 8 different key cases have been consciously selected. These cases are divided into two types which are “files agreed to be utilized by the people” and “files limited to be utilized by the people.” Then, the author collects data via the methods of “in-depth interview” and “secondary data Analysis.” After com-paring these selected cases, it seems that the factors of “compatibility,” “complexity,” “psychological risk,” “self-ability” and “unbiased role” are more crucial than others. In other words, these factors serve as more important factors to official’s “approval” or “disapproval” in releasing the government files. In addition, this research also provides the recommendations to the related policies and practices. |
