目前台北縣市公車路網密度已非常之高，有鑑於此，如何讓使用者充份的使用此路網中的公車，為此研究主要的目的，目前公車資訊系統的設計以新科技系統的加入與其美觀為主，確沒有實際探討是否為每個人所需的資訊，資訊系統的更新是否喪失了某些資訊內容。本研究經由使用者熟悉度特性與其時空的情境下，演繹出各種條件下使用者可能需要的訊息，利用此些訊息做為問卷調查問項，調查各項訊息的重要程度，經由現況調查的分析，與調查所需的訊息，進行現況的檢討，而利用重要的訊息，做為設計路線圖的要素。 對於使用者的調查可分成出發地、站牌、車內三個時空環境，根據調查結果指出，在各個時空下需要下車站的站名都有最高或次高的分數，可得知其車站名稱與在地環境的連結為主要所需的訊息，而在站牌對於公車路線的行駛方向有明顯的需要，在車內則是需要是否已經抵達下車站的即時訊息與下車站名稱。 Basic riding information of urban bus service includes route maps, time tables, transfer information, bus arriving time, etc. Proper riding information can make passengers more convenient while traveling and increase their incentives to use public transportation service. The objective of this study is to find the information content which is necessary during travel and the communication methods of this information. The potential information contents which the passengers may need are deducted according different scenarios. The scenarios are classified by several attributes, that is users’ familiar about bus service, location, and time. 83 scenarios and corresponding potential information contents are defined in this study for further passenger survey. The survey was conducted to find the importance of information content at specific scenario from passengers’ point of view. The results of the survey show that the alighting bus stop names and the path guides between bus stops and destination are the most important information for most of passengers. However, existing route maps do not provide that information for the passengers. A bus route/network map example is also developed in this study according the survey results and map design guide.
