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https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/33422
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| Title: | 政府資訊委外案導入獨立驗證與確認(IV&V)機制的關鍵因素探討 |
| Other Titles: | Key factors influencing the introduction of iv&v in government it outsourcing |
| Authors: | 朱美華;Chu, Mei-hua |
| Contributors: | 淡江大學企業管理學系碩士在職專班
王居卿;Wang, Chu-ching;楊立人;Yang, Li-ren |
| Keywords: | 資訊系統委外;電子化政府;軟體品質;IV&V;專案管理;Information System Outsourcing;e-Government;Software Quality;IV&V;Project Management |
| Date: | 2006 |
| Issue Date: | 2010-01-11 04:05:33 (UTC+8) |
| Abstract: | 政府資訊業務委外的成敗，不但是民眾對政府實施電子化服務滿意度的指標，對我國資訊產業的發展亦有重大的影響。本研究以政府委外機關和承包商的角度，探討目前政府資訊委外專案使用IV&V作業的現況，以及不同的資訊委外類別，導入IV&V作業的可能關鍵因素為何？本研究從相關的文獻探討開始著手，再根據其理論基礎建立本研究之架構與假設，並選用適當的量表為研究工具，採用便利抽樣法進行抽樣，填答者以大台北地區具有承接政府資訊委外作業的專案人員為主要受訪對象，問卷發放時間為2005年12月至2006年1月。針對回收的有效樣本資料。進行信度分析、敘述性統計、因素分析、及相關分析。經實證分析和討論後，獲致結論如下述。
研究結果顯示，影響資訊委外案導入IV&V的可能關鍵因素，在顧問類案為承包商經驗與使用者需求、時程控管能力與IV&V的認知度等七項；規劃類案為管理能力、承包商聲譽、IV&V的認知度與風險預知能力等五大項；建置類案為管理能力、協同能力、使用者需求與支援能力等八項。
目前政府資訊委外案中，受訪者對IV&V作業的瞭解程度達71.9%以上；對於已導入IV&V作業後的整體滿意度為68.5%；但關於承包商對IV&V作業配合的滿意度只有42.9%。專案金額的不同與導入IV&V的績效滿意度並沒有影響。另外在不同類型的委外資訊案中，不同構面因素的重視度與專案績效的要項，均呈不同的相關性。
The success of government IT outsourcing is not only the indicator of e-government’s satisfaction for public, but also a huge influence for the development of IT industry. This study intends to discuss the current status of IV&V introduction and implementation in government IT outsourcing, and try to find out the key factors for the three main different bidding classifies. According to literature review, a hypothesis is built for the research, conclusion through questionnaire research and analysis are indicated as follow.
The key factors influencing the introduction of IV&V for Consultancy Bidding Project are vendor’s experience, user’s requirement, schedule controlling ability, IV&V recognition and etc.. There are five main factors such as management ability, vendor’s reputation, IV&V recognition, and risk prediction ability for Planning Projects. Collaborated functionality, user’s requirement, supporting ability and other five elements are critical for Construction Projects.
In current status of government IT outsourcing, this research result shows most interviewees understand the aim and detail of IV&V, 68.5% satisfied the result after using IV&V implementation, but there is less than 50% accept the service of IV&V vendor’s coordination. In addition, there’s no correlation between project price and its performance with IV&V implementation. For different types of bidding project, the various distinct correlations are also indicated among the influencing segments and project performance elements. |
| Appears in Collections: | [企業管理學系暨研究所] 學位論文
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