金融控股公司員工工作不安全感與心理契約對組織公民行為及工作績效之關係及影響

淡江大學機構典藏 > 商管學院 > 企業管理學系暨研究所 > 學位論文 > Item 987654321/33388

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題名:	金融控股公司員工工作不安全感與心理契約對組織公民行為及工作績效之關係及影響
其他題名:	A study on the relationship and influence on organizational citizenship behavior and job performance between job insecurity and psychological contract of the employees at financial holding corporate
作者:	羅志強;Lo, Chih-chiang
貢獻者:	淡江大學企業管理學系碩士在職專班劉燦樑;Liu, Tsann-liang
關鍵詞:	工作不安全感;心理契約;組織公民行為;工作績效;Job Insecurity;Psychological Contract;Organizational Citizenship Behavior;Job Performance
日期:	2006
上傳時間:	2010-01-11 04:01:38 (UTC+8)
摘要:	在國內實施金融自由化政策下，銀行業員工已步入「全面業務員化」的時代，員工的專業知識、證照已成為職位的重要保障。無法配合職務變革的從業人員，在自願或被強迫的情形下，選擇提早退休或接受資遣。留在職場的員工在工作不安全感知覺下，必將造成心理契約的影響，也將決定員工所表現的態度和行為。本研究的動機，即為瞭解金融就業環境從往昔的終身僱用，改變為勞雇關係彈性化（flexible）、臨時化（casual）與不穩定化（contingent），所引發員工的工作不安全感，而員工對於雇主義務與其執行狀況的心理契約認知將進一步發展成具體的態度和行為，以此來平衡勞雇關係。而這種心理上與行為上的改變，將如何影響個別員工的工作效能。本研究以本國金融控股公司之銀行子公司員工為研究對象，採用問卷調查的方式，所得資料以描述性分析、信度分析、相關分析及迴歸分析等方法進行分析研究。根據研究的結果，有下列的發現： 1.不同個人屬性的銀行員工對工作不安全感之知覺與心理契約實現有差異。 2.銀行員工對工作不安全感之知覺對其工作效能有負向影響。 3.透過社會交換的關係，員工心理契約上的結果將反映在員工的組織公民行為及工作績效上。 Due to domestic policy implementation regarding Financial liberalization, the Banking employees now encounter a phase of “entire salesmanlized”, which the only job protection comes from their professional knowledge and license. Employees who can not accommodate to this change could only choose to retire early or accept laid off, whether they are willing or forced to do. Employees who stay on the job must sense job insecurity, which make them encounter psychological contract impact, and affect their attitude and behavior. The motivation of this study is to understand the change of financial employment environment from lifetime employment to flexible, casual and contingent relationship, and the impact of this change which triggers job insecurity for workers. Employees will transform their obligation to employer and their execution condition of psychological contract recognition to further develop as real attitude and behaviors in order to balance industrial relations. We also try to study how this psychological and behavioral change will affect working effectiveness of individual worker. This research surveyed employees of banking subsidiary under domestic financial holding company. The methodology of this research includes descriptive analysis、reliability analysis、relevant analysis and regression analysis. According to the results, we have found that: 1.Individuals have personal differences on the sense of job insecurity and psychological contract realization. 2.The recognitions of job insecurity have negative impact on job effectiveness for Banking employees. 3.The results of employees’ psychological contracts will reflect civil behaviors and job performance throughout the relationship of social exchange.
顯示於類別:	[企業管理學系暨研究所] 學位論文

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