資訊科技運用於採購流程之績效評估─以某政府機關採購管理系統為例

淡江大學機構典藏 > 商管學院 > 管理科學學系暨研究所 > 學位論文 > Item 987654321/33082

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題名:	資訊科技運用於採購流程之績效評估─以某政府機關採購管理系統為例
其他題名:	A study of investigating the performance of applying the information technologies to the procedures of purchasing-case analysis in purchasing management system in some government organization
作者:	黃建銘;Huang, Chien-ming
貢獻者:	淡江大學管理科學研究所企業經營碩士在職專班吳錦波;Wu, Jiin-po
關鍵詞:	資訊科技;平衡計分卡;採購績效;Information Technology;Balanced Scorecard;Purchasing Performance
日期:	2008
上傳時間:	2010-01-11 03:15:25 (UTC+8)
摘要:	政府採購法於民國88年5月27日施行後，使政府的採購作業走向專業化，對採購流程產生很大變化。政府施政以整合資訊科技（Information Technologies, IT）來建構相關服務、提升行政效率。而公共工程委員會所推動之「電子化政府採購系統」，無法滿足實際作業所需，個案機關為提升軍事採購效率，遂導入資訊科技，另行開發「採購管理系統」，進行流程再造。本研究採個案研究法，以企業導入ERP系統的成功關鍵因素，結合實際作業，建構本研究績效評估指標，並歸納、整理於平衡計分卡四個構面，作為探討政府機關採購部門導入資訊管理系統前後的績效差異，期藉由個案機關導入採購管理系統，探討其對作業流程之績效影響，並透過在軍事採購管理方面深具實務經驗的專家做訪談，進行實證研究，嘗試發覺績效在平衡計分卡四個構面的變化與面臨的問題。經實證研究結果，本研究相關發現如下：一、就整體而言，在平衡計分卡四個構面中，內部流程及顧客兩構面績效明顯，學習與成長及財務兩構面績效相對不明顯，此點可供管理者作為系統精進之思維方向參考。二、管理資訊系統確實提昇內部流程效率及作業品質，在導入系統過程中，高階管理者較重視系統的即時性、正確性；而系統使用者較重視系統的功能性、便利性。三、就整體而言，導入後的績效與預期目標「進行採購流程再造」是相符的，但財務構面的衡量指標項目績效均不明顯，推論軍事機關採購作業為任務導向，著重在作業程序，比較不重視作業成本概念。四、機關運用資訊科技建構採購管理系統之績效是否明顯，關鍵在高層主管的決心。由平衡計分卡四個構面所呈現的績效差異，其不顯著部分，管理者可藉由資訊科技再予提升。五、平衡計分卡兼具績效衡量、管理流程及管理方案的諸多內涵，更適合應用於非營利組織，讓組織在平衡發展。經由研究發現，採購作業流程可透過資訊科技的協助，來提升採購作業效率及品質，此一結果可提供政府機關各級採購單位及部門施政及執行採購任務之參考。 Government Procurement Act implemented on May, 1999 makes the government purchase move towards specialization and a very great change to the procedure of purchasing. The government manages affairs by using the information technologies (Information Technologies, IT) establishing related services, improve administrative efficiency. But “The Electronic Government Procurement System” which the public project committee promoted is unable to fulfill the requirements of real works. Some organization in case in order to improve the military efficiency of purchasing and apply information technologies developed the “Purchasing Management System” to re-set the procedures of purchasing according to the relevant military purchase regulations and inside procedures. This study adopts the individual case study that investigate the successful critical elements of that the enterprise conducted the ERP system combine the real work to establish the indictors assessed of performance in this study and investigate the performance differences of the purchasing department of the government organization before and after information technologies was oriented by summing up the performance indicators and put them in order in the four perspectives of balance scorecard. At the same time, carrying out the positive study that interviewed the expert who has deeply practice experience of militarily purchasing management, to determine the variations of performance and problems in the four perspectives of balance scorecard. Through the study of performance variation analysis and the real interview, the study results are as follows: 1. On the whole, in the four perspectives of balance scorecard, the performances are remarkable in the Internal Business Process and Customer Perspectives but they are relatively non-remarkable in the Learning and Growth and Financial Perspectives. It can be reference for the managers to promote the system progresses greatly. 2. The management information system really promotes inside procedure efficiency and work quality. When the information management system was applied to the procedures of purchasing, the high-order administrator relatively pays attention to the instant, exactness of the system; and the systematic user relatively pays attention to functionality, convenience of the system. 3. On the whole, it was tally with the expected goal “re-set the procedures of purchasing” after the information technologies was applied to the procedures of purchasing. But, the performances of indicators in the Financial Perspective are not obvious. The inference is that the purchase of military organ is mission-oriented and focuses on the operation procedures not the cost concept of the work. 4. Whether the performances of Purchasing Management System which was established by the utilization of the information technologies are obvious, the critical element is the resolution of the executive. The administrator can improve the unapparent parts among the performance variations showed from the four perspectives of balanced scorecard with information technologies. 5. It have performance measurement, management procedures and schemes concurrently in balance scorecard that was applied in the nonprofit organization more suitably and make the organization develop balanced. Through the study, information technologies could promote the efficiency and quality of purchase in the procedures of purchasing. This study results could be the reference for different departments in the government organizations to manage and purchase.
顯示於類別:	[管理科學學系暨研究所] 學位論文

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