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|Other Titles: ||A study on BTS management model of Taiwan mobile telecommunications operators|
|Authors: ||陳正忠;Chen, Jan-jon|
|Keywords: ||行動通信服務業;基地台;維運管理;電磁波;Mobile Telecom Service Provider;Base Transceiver Station;Operation and Maintenance Management;Electromagnetic Field|
|Issue Date: ||2010-01-11 03:09:33 (UTC+8)|
As Taiwan Mobile Corporate merged MoBiTai Communication Co. in 2004, the 2nd generation mobile companies were integrated to three major companies, whereby the competition in telecom market has become fierce. Since then the telecom service charges have continuously dropped due to the competition. The telecom market has been saturated which limits the growth of operating income. Meanwhile, the prospects of video and data transmission of the 3rd generation (3G) mobile communication are vague. Furthermore, the industry is facing thorny environment as new 3G mobile companies and internet phone companies enter the market. With all the problems, it is important for telecom companies nowadays to understand the situation of operation and maintenance model and efficiency so as to combine real practice and seek out methods to improve BTS (base transceiver station) operation and maintenance.
Based on the BTS operation and maintenance managers of the three major mobile service companies, this study is divided into three stages: (1) data collection and interview; (2) questionnaire survey and (3) questionnaire data analysis.
The study is to investigate and compare the operation and maintenance model of the three major telecom service companies. The results of the study are as follows:
1. The employee satisfaction, commitment toward the company, working relationship, leadership and management efficiency
The mobile telecom service business is relatively a better business so far.
The management skill at managing level is recognized by employees.
The employee satisfaction, commitment and working relationship are better at Chunghwa Telecom Co.
2. The comparison of internet quality and maintenance cost control
The telecom companies endeavor to cut down costs and continue to improve the internet signals.
Chunghwa Telecom Co. performs better than other companies in improving low-traffic services and signals for rural areas.
Taiwan Mobile Co. and Far EasTone Co. feel inappropriate on the cost control in relation to operation and maintenance spending.
Regarding the signal quality provided to customers, Taiwan Mobile Co. and Far EasTone Co. are not better than Chunghwa Telecom Co.
3. The comparison of contractor management and BTS lease and resistance
The telecom companies state that the contractor inspection procedures are appropriate, meanwhile, they maintenance good coordination relationship with their respective contractors.
Taiwan Mobile Co. and Far EasTone Co. are not satisfied with contractor’s construction quality except for Chunghwa Telecom Co.
For protest of BTS, the operation and maintenance workers for BTS all expect to eliminate people’s worries. However, the workers cannot do much on the protest.
The interaction between Chunghwa Telecom Co. and house owners of BTS are not better than the other telecom companies.
The outcome of this study is concluded based on the operation and maintenance model on BTS mentioned above. Nevertheless, the study is to provide related suggestions for telecom companies and operation and maintenance workers on BTS so as to strengthen each company’s weaker matters. The operation and maintenance management model is expected as reference for further research and help telecom companies improve and optimize the work of operation and maintenance management.
|Appears in Collections:||[管理科學學系暨研究所] 學位論文|
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