志願工作人員管理 : 桃園縣志工管理個案研究

淡江大學機構典藏 > 商管學院 > 管理科學學系暨研究所 > 學位論文 > Item 987654321/33032

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题名:	志願工作人員管理 : 桃園縣志工管理個案研究
其它题名:	Volunteers management : the case study of volunteers management of Toyuan county government
作者:	葉姝君;Yeh, Su-chun
贡献者:	淡江大學管理科學研究所碩士班楊維楨;Yang, Wei-tzen;李培齊;Lii, Peirchyi
关键词:	志願服務;志工管理;Volunteers Management;Volunteer service
日期:	2005
上传时间:	2010-01-11 03:09:18 (UTC+8)
摘要:	本研究主要目的在瞭解桃園縣公部門運用志願服務的現況，調查目前桃園縣各機關學校志工人力運用之現況，探討桃園縣各機關學校適宜採用志工之工作性質及範圍，評估目前運用志工之單位成效及面臨之問題及發現潛在之志工資源並發掘運用並希望提供桃園縣各機關學校規劃志願工作者人力運用的制度設計之參考。研究方法主要採取文獻參考及問卷調查法另外透過與志願服務業務人員訪談瞭解實務上各公務單位運用志願服務面臨之問題，經過整理分析並提供建議。本研究發現桃園縣各機關學校普遍均認同運用志願服務可以促使單位目標達成並擴大單位的服務對象和範圍；在志工服務品質方面，整體表現令運用單位感到滿意；在志工管理上，已運用志工之單位，多數訂有召募、培訓、獎勵、督考等規範管理制度制定志願服務工作手冊，並有專責志工管理人員，而志工穩定性高，半數以上服務年資達一年以上，召募管道暢通。而目前尚未運用志願服務的單位，面臨之問題在於經費短絀及志工教育訓練能力不足，本研究並從管理的角度建議從志工之召募、考評、福利、督導、獎勵等具體建議另針對制度面方面建立成立桃園縣志願服務中心，以系統化全面性推動志願服務工作。 This study aims to find out the current status of volunteer service at Public Department of Taoyuan County. The survey about volunteer manpower status at schools and offices in Taoyuan County is conducted to explore work nature and scope of volunteer applied at schools and offices. In addition, assessments have been made in terms of efficiency of volunteer institutions, incoming problems, and potential volunteer resources. Furthermore, try to find out the application in a hope to provide references for system designs of volunteer manpower application and planning at schools and offices. The study is many in application of literatures and questionnaires. Furthermore, volunteer workers have been interviewed to understand the actual affairs of public institutions and the problems volunteers may face in their service. After analyses and arrangements are done, we therefore give our suggestions. The findings of this study show that it is commonly believed that volunteer service applied to schools and offices can enable the institutions to achieve goals and expand the service object and scope of the institution. At the aspect of volunteer service quality, the institution is satisfied with overall performance. At the aspect of volunteer management, most institutions in application of volunteers have established the system of regulations and rules to conduct recruitments, training, awards, supervision, etc. So volunteer service manuals have been prepared and volunteer managers are assigned. In this way, volunteers become stable, and most of them work for more than one year. The channels of recruitment are open. Currently there is no volunteer service with financial problems or insufficient capability of volunteer educational training. From the perspectives of management, this study gives concrete suggestions about volunteer recruitments, assessments, benefits, supervision, and rewards. In addition, from the perspectives of system, we have established Taoyuan County Volunteer Service Center to launch the volunteer services in a systematic and overall manner.
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