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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/33032

    Title: 志願工作人員管理 : 桃園縣志工管理個案研究
    Other Titles: Volunteers management : the case study of volunteers management of Toyuan county government
    Authors: 葉姝君;Yeh, Su-chun
    Contributors: 淡江大學管理科學研究所碩士班
    楊維楨;Yang, Wei-tzen;李培齊;Lii, Peirchyi
    Keywords: 志願服務;志工管理;Volunteers Management;Volunteer service
    Date: 2005
    Issue Date: 2010-01-11 03:09:18 (UTC+8)
    Abstract: 本研究主要目的在瞭解桃園縣公部門運用志願服務的現況,調查目前桃園縣各機關學校志工人力運用之現況,探討桃園縣各機關學校適宜採用志工之工作性質及範圍,評估目前運用志工之單位成效及面臨之問題及發現潛在之志工資源並發掘運用並希望提供桃園縣各機關學校規劃志願工作者人力運用的制度設計之參考。研究方法主要採取文獻參考及問卷調查法另外透過與志願服務業務人員訪談瞭解實務上各公務單位運用志願服務面臨之問題,經過整理分析並提供建議。
    This study aims to find out the current status of volunteer service at Public Department of Taoyuan County. The survey about volunteer manpower status at schools and offices in Taoyuan County is conducted to explore work nature and scope of volunteer applied at schools and offices. In addition, assessments have been made in terms of efficiency of volunteer institutions, incoming problems, and potential volunteer resources. Furthermore, try to find out the application in a hope to provide references for system designs of volunteer manpower application and planning at schools and offices. The study is many in application of literatures and questionnaires. Furthermore, volunteer workers have been interviewed to understand the actual affairs of public institutions and the problems volunteers may face in their service. After analyses and arrangements are done, we therefore give our suggestions.

    The findings of this study show that it is commonly believed that volunteer service applied to schools and offices can enable the institutions to achieve goals and expand the service object and scope of the institution. At the aspect of volunteer service quality, the institution is satisfied with overall performance. At the aspect of volunteer management, most institutions in application of volunteers have established the system of regulations and rules to conduct recruitments, training, awards, supervision, etc. So volunteer service manuals have been prepared and volunteer managers are assigned. In this way, volunteers become stable, and most of them work for more than one year. The channels of recruitment are open. Currently there is no volunteer service with financial problems or insufficient capability of volunteer educational training. From the perspectives of management, this study gives concrete suggestions about volunteer recruitments, assessments, benefits, supervision, and rewards. In addition, from the perspectives of system, we have established Taoyuan County Volunteer Service Center to launch the volunteer services in a systematic and overall manner.
    Appears in Collections:[管理科學學系暨研究所] 學位論文

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