English  |  正體中文  |  简体中文  |  全文笔数/总笔数 : 55224/89525 (62%)
造访人次 : 10724781      在线人数 : 16
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻


    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/33018


    题名: ISO20000與知識管理導入企業之個案研究
    其它题名: The case study of the ISO20000 and knowledge management implementation in enterprises
    作者: 林楷;Lin, Kai
    贡献者: 淡江大學管理科學研究所企業經營碩士在職專班
    廖述賢;Liao, Shu-hsien
    关键词: ISO20000;知識創新;知識管理;ITIL;資訊服務管理;SECI模式;Knowledge Creation;Knowledge Management;IT Service Management;SECI Model;Ba
    日期: 2008
    上传时间: 2010-01-11 03:08:29 (UTC+8)
    摘要: 在二十一世紀知識經濟的時代,知識已成為企業經營最重要的資產之ㄧ。而如何有效地創造知識、提昇企業價值與經營的績效,已變成企業在快速變遷的時代中獲得永續經營、確保競爭優勢的關鍵要素。本研究從ISO20000服務管理規範所具備的實踐經驗為基礎,探討發展出一個知識創造(Knowledge Creation)導入與應用之模式,再透過文獻分析、個案探討與模式建立之方式,應用ISO20000標準成為一知識創造之平台以獲得創新機會,達成企業有效創造知識與管理及提昇企業價值。
    本研究藉由訪談已導入ISO20000且通過認證之企業,做為推動知識創造系統化過程之開端。首先提出ISO20000標準流程中主要關鍵作業活動,並探討其中蘊含之知識創造的機會。其次,依據個案中專家訪談的結果,分析探討可促進知識創造的ISO20000流程作業活動。接著,結合本研究提出之ISO20000流程模式與Nonaka和Takeuchi的SECI模式及Nonaka與Konno之Ba的情境觀念提出一個ISO20000之知識創造模式。再依據不同個案的知識創造機會做比較分析。最後,整合不同個案的知識創造應用模式,以協助企業有效創造知識及提昇企業價值。
    ISO20000是一種由內而外的制度表徵,目的在向外界展現自身的資訊服務品質能力,知識管理是一種由外而內的制度表徵,展現企業文化變革的過程,其目的是知識創造、分享、擷取及過濾外界的知識,進行提昇公司內部人員的素質水準。企業處於一個高度競爭的時代,組織必須不斷的保持知識領先的地位才能確保組織長久,若想要保持知識領先,組織需要不斷創造知識,特別是那些符合組織特質的知識,以提高工作效率、活化組織文化及增加組織的競爭力。本研究在探討如何應用ISO20000標準作業,使成為知識創造的平台以獲得創新機會,並發展ISO20000知識創造模式,提供企業實施知識創造的指引參考。
    In the age of 21 century, a knowledge economic age, knowledge is now the most valuable asset to an enterprise. Effectively knowledge creating value and performance, have become the core factors winning eternal running and ensuring competition advantage of an enterprise. The study bases on the best practice through ISO20000, the service management specification, and then, discusses the development of introduction and application model for knowledge creation. Further, by related journals and thesis analysis, cases study, and model establishment, this study applies ISO20000 standards to be a platform gaining new chances, achieves effectuation of knowledge creation for an enterprise, and then, manages and promotes the enterprise value.
    By interviewing ISO20000 certified company unit, this study initiates the system development of Knowledge Creation. First, it nominates key functions of ISO20000 standard procedures and discovers the Knowledge Creation opportunities. Second, basing on the result of mentioned interviews, the study analyzes and develops the procedures of Knowledge Creation of ISO20000. Third, combining the model of ISO20000 procedure, Nonaka and Takeuchi’s SECI model, and Nonaka and Konno’s Ba simulating concept, the study raises a model of Knowledge Creation of ISO20000. Fourth, the study analyzes and compares the Knowledge Creation opportunities between different cases. At last, consolidation different Knowledge Creation application models, helps enterprises in effective Knowledge Creation and promotes enterprises’ value.
    ISO20000 is an inner-out symbolic system. It focuses on representing the capability of information service quality. Knowledge Management is an outer-in symbolic system which represents the revolution of a company’s culture. It focuses on creation, sharing, grasping, screening the outer knowledge, and promotes quality standards of inner staffs. Enterprises are now facing a high competition era; the organizations have to keep knowledge eadership to ensure the eternal existence. To do so, the organizations have to create one’s knowledge, especially those compliable to organizations’ features, to promote working efficiency, to vivid the organization culture, and to enhance one’s competition. This study researches renovation opportunities by applying ISO20000 standard procedure and becomes a knowledge creation platform. Further, it develops the ISO20000 kowledge ceation model and provides enterprises the reference index of kowledge ceation.
    显示于类别:[管理科學學系暨研究所] 學位論文

    文件中的档案:

    档案 大小格式浏览次数
    0KbUnknown458检视/开启

    在機構典藏中所有的数据项都受到原著作权保护.

    TAIR相关文章

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回馈