淡江大學機構典藏:Item 987654321/32960
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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/32960


    Title: 大臺北地區銀髮族醫學美容消費行為與顧客滿意之調查研究
    Other Titles: A survey study on the senior citizens' consumption behavior of medical beauty and their customer satisfaction is the great Taipei area.
    大台北地區銀髮族醫學美容消費行為與顧客滿意之調查研究
    Authors: 黃茵茵;Huang, Yin-yin
    Contributors: 淡江大學管理科學研究所企業經營碩士在職專班
    陳定國;Chen, Ding-guo
    Keywords: 銀髮族;醫學美容產品;消費者行為;滿意度;Senior Citizens;Medical Beauty Product;Consumption Behavior;satisfaction
    Date: 2009
    Issue Date: 2010-01-11 03:02:01 (UTC+8)
    Abstract: 探討醫學美容市場消費者行為的研究不多，尤其是在銀髮族消費族群則更少，有鑒於銀髮族的消費力量越來越龐大。因此本研究將針對醫學美容銀髮族的消費者行為進行相關的分析。本研究針對大台北地區的銀髮族消費者進行調查，總計發放問卷202份，扣除無效問卷41份，有效問卷為161份。有關研究成果如下：
    一、購買醫學美容產品的動機主要是以「改善外在」為最高。
    二、購買醫學美容產品訊息來源以「電視廣告」、「親友推薦」及「報章雜誌」為主。
    三、購買醫學美容產品其方案評估
    最重視「療效及服務態度」，而「臉部回春、除紋除斑」為需求性最高。
    四、購買醫學美容產品之購買行為
    至醫學美容中心的頻率以「不定期、偶爾去」為最多，而購買商品服務為「一種」，消費金額在「3000元以下」，其服務時間在「1小時以下」。
    五、購買醫學美容產品的消費者滿意度都屬「相當不錯」。
    The research for consumption behavior of medical beauty market is rare, so do the senior citizens. According to the buying power of the senior citizens is getting
    big, the study aim for the senior citizens’ consumption behavior of medical beauty. This research project started from grouping different senior citizens consumer and distributing 202 questionnaires in Great Taipei area, deleted 41 invalid samples, so thenumber of valid samples collected was 161.The result is show as below:
    1.The main purchase motivation for medical beauty product is “improve appereance“
    2.The main purchase information source for medical beauty product is “Television Advertisement”, “family and friends recommend”and “newspaper and magazine”
    3.The program evaluate for medical beauty product :
    The most important is ”effectiveness and service attitude” and most necessary is”face younger”
    4.The purchase behavior for medical beauty product
    The frequency is “nonscheduled”, the product number is “one”,the account is “below NT$3000” and service time is “below one hour”
    5.The customer satisfaction for medical beauty product is “very satisfield”
    Appears in Collections:[Department of Management Sciences] Thesis

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