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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/32448

    Title: 臺灣壽險公司調查員生涯發展、人格特質與工作壓力之研究
    Other Titles: Research into the career development, personality and working pressure of the claim investigator in Taiwan life insurer
    Authors: 蔡登棠;Tsai, Dern-tarng
    Contributors: 淡江大學保險學系保險經營碩士在職專班
    曾妙慧;Tsen, Miao-huei
    Keywords: 生存調查;理賠調查;人格特質;電腦及個人資料保護法;工作壓力;職涯規劃;Underwriting investigation;Personality;Claim investigation;Computer-Processed Personal Data Protection Law;Working pressure;Career plan
    Date: 2008
    Issue Date: 2010-01-11 02:09:58 (UTC+8)
    Abstract: 本研究主要探討本國壽險公司調查員生涯發展、人格特質與工作壓力,因為調查工作實為保險公司經營過程中風險控管及危險管理不可或缺的ㄧ環,而且調查工作往往必須與保險利害關係人直接面對面接觸,工作上之危險性較高,故調查員個人的人格特質、知識、態度、行為…等,對調查工作的影響甚鉅。因此,本研究邀請國內設置調查員編制的19家壽險公司中負責調查工作年資超過10年的資深調查員,進行焦點團體訪談法,因為他們具備豐富工作經驗、接觸的調查案例多、及突發狀況之應變能力亦相對較高,故可從個別研究所得的本質意義整理出量性調查的問卷。此外,量性分析研究則針對國內各保險公司調查員普發問卷,共計獲得91.3%高回收率,再針對焦點團體法進行時所出現的爭議處作釐清,並藉此歸納分析出結果。
    The research focuses mainly on the career development, personality and working pressure of the claim investigator in Taiwan life insurer. As the claim investigation is an inevitable and vital function in the risk control and risk management of the insurance operations, and the investigators encounter higher danger while handling the claims in person, thus, the personality, expertise, attitude and behavior of the claim investigators have a great influence on the result of the claim investigation. The research adopts Focus Group Interviews Method to survey the senior claim investigators with more than 10 years working experience amongst the 19 life insurers locally. In view of their abundant working experience, a large quantity of case handling practice and great resource to the unexpected situations, a meaningful Quantity Questionnaire can be conducted through each case study. The Quantity Analysis, a very high returns ratio of 91.3%, primarily analyzes the Questionnaire which had been widely distributed to the investigators of the insurance company, clarifies some controversial issues and then concludes a final result.
    Through the research for the interviewees/senior investigators in terms of career development, personality and working pressure, it brought about the following findings: most of them are fond of challenging jobs; their working pressure are largely attributed to the insufficient support and assistance rendered by the company; the most unsatisfactory portion for their work is a lack of the recognition from the company; in respect to the interdependence relation between the investigation and claim work, most of them think that both of them should be combined together; the next job choice will be their second specialty, totally unrelated to their current
    investigation jobs; the greatest pressure and difficulty encountered in job is not easy access of police investigations due to the inadequate authority.
    To summarize a variety of analyses depicted the research, the investigators are hoping to be entitled to apply for the claimant’s personal information including her/his medical records and other relevant investigations issued by the police, fire brigade and Procurators Bureau. Furthermore, they urge that the insurance company can work out a comprehensive on-job training based on the prerequisite expertise and capability of a superior investigator, set some high level positions of senior, but non-management claim investigators in order to retain the outstanding investigators as well as build up a professional license-oriented system to enhance the position of the claim investigators.
    Appears in Collections:[保險學系暨研究所] 學位論文

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