近年來學術界對於「知識管理」的相關研究相當豐富，而「知識管理」的議題在業界也廣泛地被討論，究其原因，主要是因為經濟環境的轉變，組織對於「創造知識」和「應用知識」的能力與效率的追求， 已凌駕於對於土地、資金等傳統生產要素之需求，因此，在「知識經濟」的時代，任何企業只要能夠掌握並有效利用組織的無形資產(知識)，將可創造出報酬豐厚的有形資產。本論文將以「知識管理」為主題，探討檢測服務業導入「知識管理」之流程其所帶來之利益。 Much research on the "Knowledge Management" could be found in recent years, and a subject on the "Knowledge Management" is being extensively discussed. The reason is on the changing environment which is resulted in the organization''s pursuing of capability and efficiency of the "Knowledge Creation" and "Knowledge Application", and which overrides the organization''s quest for the lands and capital, those traditional manufacturing factors. Therefore, in an era of Knowledge Management (KM), we believe that organizations could churn out abundant visible assets by efficiently mastering and using the invisible assets (knowledge). This study will focus on the "Knowledge Management" and apply to the empirical procedures of the service sector.
