English  |  正體中文  |  简体中文  |  全文笔数/总笔数 : 49064/83170 (59%)
造访人次 : 6961878      在线人数 : 45
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻

    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/32137

    题名: 物流業服務品質之探討
    其它题名: The service quality of logistics industry
    作者: 謝坤芬;Hsieh, Kun-fen
    贡献者: 淡江大學國際商學碩士在職專班
    李培齊;Lii, Peirchyi
    关键词: 供應鏈管理;第三方物流;服務品質;Supply Chain Management;Third-party Logistics;Service Quality
    日期: 2006
    上传时间: 2010-01-11 01:44:35 (UTC+8)
    摘要: 在全球化的激烈競爭之下,產業競爭體系產生大幅改變,企業由原先追求個別功能部門最大績效的內部競爭,轉變為強調整個供應鏈最大效能的外部競爭。在這種專業分工的觀念下,第三方專業物流公司應運而生,然而如何運用好的專業物流服務,以達到公司成本降低、效率提高已是企業所必須重視的課題。



    Industry infrastructure is changed by globalization. The competition between organizations is changed from internal improvement of department functions to external competition of supplying the greatest efficiency of a whole supply chain. Under the idea of division among specialized departments, the third-party logistics company arises at the very moment, but how to use good professional logistics services in order to reach company cost reduction and efficiency is a subject that all enterprises must pay attention to.

    This research pertains to the description of Tait Marketing and Distribution Co., Ltd. which is the major subject in a case study. Applying in-depth interviews this study tries to explore how to evaluate, expect, and perceive services offered by the logistics industry personnel under a determined supply chain structure. In addition, the impact from the service quality offered by the third-party logistics company on the attitudes toward the outsourcing of distribution practices is also examined. Meanwhile, this study wants to help the logistics company obtain some knowledge of customer''s demand so as to apply resources in the most needed areas that have to get immediate improvements.

    Based on the result of this study, service quality offered by the third-party logistics company meets the customer''s expectation. Nevertheless, managers of the third-party logistics do not perfectly understand customers’ demand. They frequently neglect the suitability issues of various supply chain services. As a result, resources are deployed in those services items that customers do not pay attention to.
    显示于类别:[國際企業學系暨研究所] 學位論文


    档案 大小格式浏览次数



    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回馈